FAQs
What is the main responsibility of the Associate Director, Training & Quality?
The main responsibility of the Associate Director, Training & Quality is to embed the strategy and methodology for operational training and quality in South Africa, ensuring game changers have confidence in their knowledge and skills, which contributes to overall engagement and retention.
What qualifications are required for this position?
Candidates are required to have a minimum of 5 years of experience in operational training management delivery and/or quality assurance management delivery at a senior strategic level, with a degree being advantageous.
Is experience in a regulated environment preferred for this role?
Yes, experience working within a regulated environment, specifically with FCA regulatory requirements, is considered beneficial for the role.
What skills are essential for this position?
Essential skills include strong influencing skills, advanced commercial awareness, exceptional communication skills (both written and verbal), ability to analyze and interpret data, and experience in senior stakeholder relationship management.
Where is the job location for this position?
The job is located in Durban, South Africa, specifically at 2 Ncondo Place, Ridgeside Drive, Umhlanga Ridge.
What is the time commitment for this role?
This position is a full-time role.
Will I need to manage a team in this position?
Yes, you will be responsible for the management and coaching of the Senior Manager group within Training and Quality.
Will there be opportunities for professional development in this role?
Yes, the role promotes a culture of continuous improvement and supports the development of leadership and mentorship skills in training and quality.
Do I need to have advanced Microsoft Office skills for this role?
Yes, advanced Microsoft Office skills are required for this position.
How important is relationship management in this role?
Relationship management is critically important as the role involves building strong relationships with clients and operational teams to optimize impact.