FAQs
What is the primary responsibility of the Associate Fraud & Claims Operations Representative?
The primary responsibility is to support and capture all pertinent information from customers regarding their claims, conduct research, provide updates on the status of claims, and identify opportunities to improve customer experience.
What qualifications are required for this position?
The required qualification is at least 6 months of customer service experience, or an equivalent combination of work experience, training, military experience, or education.
Is prior experience in fraud and claims necessary for this role?
No, prior experience in fraud and claims is not necessary, but having customer service experience is essential.
What skills are necessary for success in this role?
Strong customer service skills, investigative research capabilities, and the ability to interact efficiently with team members and other functional areas are necessary for success in this role.
What kind of work environment can I expect?
You can expect to work in a call center environment, performing routine customer support tasks while balancing exceptional customer service with solid investigative research.
How should I handle complex customer inquiries?
You should conduct thorough research of account activity and take appropriate actions to handle the claim while receiving direction from the team lead and escalating questions to more experienced roles when necessary.
What does Wells Fargo value in terms of workplace culture?
Wells Fargo values diversity, equity, and inclusion in the workplace, welcoming applications from all qualified candidates regardless of various protected characteristics.
Is there a specific deadline for applying to this position?
Yes, the posting end date for this position is February 10, 2025, but it may come down early due to the volume of applicants.
Does Wells Fargo have a drug and alcohol policy?
Yes, Wells Fargo maintains a drug-free workplace, and candidates should follow their Drug and Alcohol Policy to learn more.
Is accommodation available for applicants with disabilities?
Yes, accommodation for applicants with disabilities is available upon request during the recruitment process.