Logo of Huzzle

Associate Fraud & Claims Operations Representative

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Data
  • Chennai

Requirements

  • 6+ months of customer service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Responsibilities

  • Support and capture all pertinent information from customers about their claims
  • Conduct research and provide updates on status of new and existing claims
  • Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim
  • Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment
  • Receive direction from team lead and escalate questions and issues to more experienced roles
  • Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers

FAQs

What is the primary responsibility of the Associate Fraud & Claims Operations Representative?

The primary responsibility is to support and capture all pertinent information from customers regarding their claims, conduct research, provide updates on the status of claims, and identify opportunities to improve customer experience.

What qualifications are required for this position?

The required qualification is at least 6 months of customer service experience, or an equivalent combination of work experience, training, military experience, or education.

Is prior experience in fraud and claims necessary for this role?

No, prior experience in fraud and claims is not necessary, but having customer service experience is essential.

What skills are necessary for success in this role?

Strong customer service skills, investigative research capabilities, and the ability to interact efficiently with team members and other functional areas are necessary for success in this role.

What kind of work environment can I expect?

You can expect to work in a call center environment, performing routine customer support tasks while balancing exceptional customer service with solid investigative research.

How should I handle complex customer inquiries?

You should conduct thorough research of account activity and take appropriate actions to handle the claim while receiving direction from the team lead and escalating questions to more experienced roles when necessary.

What does Wells Fargo value in terms of workplace culture?

Wells Fargo values diversity, equity, and inclusion in the workplace, welcoming applications from all qualified candidates regardless of various protected characteristics.

Is there a specific deadline for applying to this position?

Yes, the posting end date for this position is February 10, 2025, but it may come down early due to the volume of applicants.

Does Wells Fargo have a drug and alcohol policy?

Yes, Wells Fargo maintains a drug-free workplace, and candidates should follow their Drug and Alcohol Policy to learn more.

Is accommodation available for applicants with disabilities?

Yes, accommodation for applicants with disabilities is available upon request during the recruitment process.

Finance
Industry
10,001+
Employees
1929
Founded Year

Mission & Purpose

Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with approximately $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through more than 7,300 locations, 12,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in over 40 countries and territories to support customers who conduct business in the global economy. With approximately 250,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 41 on Fortune’s 2022 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories. Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation. © 2016 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.