FAQs
What is the primary responsibility of the Associate Fraud & Claims Operations Representative?
The primary responsibility is to support and capture all pertinent information from customers about their claims, conduct research, provide updates on claims status, and improve customer experience.
What qualifications are required for this position?
A minimum of 6+ months of customer service experience is required, or equivalent demonstrated through work experience, training, military experience, or education.
Is any experience in customer service required for applicants in Europe, the Middle East, and Africa?
Yes, applicants from Europe, the Middle East, and Africa are required to have experience in customer service or equivalent demonstrated through one or a combination of work experience, training, military experience, or education.
What type of environment will this role be performed in?
This role will be performed in a call center environment.
Will I receive training for this position?
Yes, employees typically receive training to support their roles and responsibilities within the company.
What is the job posting end date?
The job posting end date is February 16, 2025, but it may be removed early due to a high volume of applicants.
Does Wells Fargo support diversity and inclusion in the workplace?
Yes, Wells Fargo values diversity, equity, and inclusion and welcomes applications from all qualified candidates, regardless of their backgrounds.
How does Wells Fargo handle applicants with disabilities?
Applicants with disabilities can request accommodations during the application or interview process by visiting Disability Inclusion at Wells Fargo.
What compliance expectations are there for this role?
Employees are accountable for executing all applicable risk programs, following Wells Fargo policies and procedures, and making sound risk decisions in alignment with the business unit's risk appetite.
Is there a drug and alcohol policy at Wells Fargo?
Yes, Wells Fargo maintains a drug-free workplace.