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Associate Fraud & Claims Operations Representative

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  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Chennai

Requirements

  • 6+ months of customer service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Responsibilities

  • Support and capture all pertinent information from customers about their claims
  • Conduct research and provide updates on status of new and existing claims
  • Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim
  • Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center environment
  • Receive direction from team lead and escalate questions and issues to more experienced roles
  • Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers

FAQs

What is the primary role of an Associate Fraud & Claims Operations Representative?

The primary role involves supporting customers by capturing pertinent information about their claims, conducting research on claim statuses, and improving customer experiences through effective investigative actions.

What qualifications are required for this position?

Candidates must have at least 6 months of customer service experience, which can be demonstrated through work experience, training, military experience, or education.

Is there any potential for career advancement in this role?

Yes, there is potential for career advancement as Associates receive direction from team leads and can escalate issues to more experienced roles, providing opportunities for growth within the company.

What kind of work environment can I expect?

The work environment is a call center, where you will handle routine customer support tasks while balancing exceptional customer service with investigative research.

How will I be evaluated in this position?

Employees are accountable for execution of risk programs, adherence to Wells Fargo policies, fulfilling risk and compliance obligations, and making sound risk decisions, which are all factors in performance evaluation.

Is training provided for new employees in this role?

Yes, training will be provided to help new employees understand the processes and expectations of the position.

What is the posting end date for this job?

The posting end date for the job is February 10, 2025, but it may come down early due to a high volume of applicants.

Does Wells Fargo have a drug-free workplace policy?

Yes, Wells Fargo maintains a drug-free workplace.

Will I need to work weekends or holidays in this role?

The specific schedule may vary, so it is best to confirm during the application process.

Are there any accommodations available for applicants with disabilities?

Yes, accommodations for applicants with disabilities are available upon request during the recruitment process.

Finance
Industry
10,001+
Employees
1929
Founded Year

Mission & Purpose

Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with approximately $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through more than 7,300 locations, 12,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in over 40 countries and territories to support customers who conduct business in the global economy. With approximately 250,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 41 on Fortune’s 2022 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories. Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation. © 2016 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.