FAQs
What is the primary role of an Associate Fraud & Claims Operations Representative?
The primary role involves supporting customers by capturing pertinent information about their claims, conducting research on claim statuses, and improving customer experiences through effective investigative actions.
What qualifications are required for this position?
Candidates must have at least 6 months of customer service experience, which can be demonstrated through work experience, training, military experience, or education.
Is there any potential for career advancement in this role?
Yes, there is potential for career advancement as Associates receive direction from team leads and can escalate issues to more experienced roles, providing opportunities for growth within the company.
What kind of work environment can I expect?
The work environment is a call center, where you will handle routine customer support tasks while balancing exceptional customer service with investigative research.
How will I be evaluated in this position?
Employees are accountable for execution of risk programs, adherence to Wells Fargo policies, fulfilling risk and compliance obligations, and making sound risk decisions, which are all factors in performance evaluation.
Is training provided for new employees in this role?
Yes, training will be provided to help new employees understand the processes and expectations of the position.
What is the posting end date for this job?
The posting end date for the job is February 10, 2025, but it may come down early due to a high volume of applicants.
Does Wells Fargo have a drug-free workplace policy?
Yes, Wells Fargo maintains a drug-free workplace.
Will I need to work weekends or holidays in this role?
The specific schedule may vary, so it is best to confirm during the application process.
Are there any accommodations available for applicants with disabilities?
Yes, accommodations for applicants with disabilities are available upon request during the recruitment process.