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Associate, HR Operations LOA

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Travelers

20d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    People, HR & Administration
  • Saint Paul

AI generated summary

  • You need a Bachelor’s in HR or related field, 1 year in HR or customer service, experience with Workday and MS Office, strong communication skills, and excellent organization. High school diploma required.
  • You will provide HR guidance, handle data entry and transactions, resolve customer issues, track inquiries, maintain documentation, and follow policies while performing additional assigned duties.

Requirements

  • Bachelor’s Degree in Human Resources or related preferred.
  • 1 year of HR or equivalent customer service experience preferred.
  • Experience with Workday preferred.
  • Experience with Microsoft Word, Excel, PowerPoint, and Outlook preferred.
  • Customer service oriented, verbal and written communication skills, results driven, excellent organization, and prioritization skills.
  • High school degree or equivalent required.

Responsibilities

  • Understands and applies concepts of HR policies, practices, and technology to effectively provide guidance and resolutions to internal and external customers.
  • Responsible for routine data entry and case support.
  • Handles various customer transactions to ensure timely and accurate results (i.e. paycheck, benefits, and HR data).
  • Researches, analyzes and resolves issues utilizing various HR technologies and internal reference materials.
  • Tracks all inquiries and escalates to other areas across HR to provide resolution as needed.
  • Maintains accurate documentation of all questions/concerns from internal and external customers.
  • Understands and follows all policies and procedures.
  • Perform other duties as assigned.

FAQs

What is the primary responsibility of the Associate, HR Operations LOA position?

The primary responsibility of the Associate, HR Operations LOA position is to manage introductory leave cases, ensuring leaves are handled properly from a compliance, process, and experience standpoint.

What qualifications are preferred for this role?

A Bachelor’s Degree in Human Resources or a related field and 1 year of HR or equivalent customer service experience are preferred for this role.

What software skills are recommended for candidates applying to this position?

Experience with Workday, as well as proficiency in Microsoft Word, Excel, PowerPoint, and Outlook, are preferred for candidates applying to this position.

What is the salary range for this position?

The salary range for this position is $38,200.00 - $63,000.00, depending on various factors such as skills, education, and experience.

Are there opportunities for advancement in this role?

Yes, this position is a trainee role, and completing training may lead to consideration for advancement to the next level.

What benefits does Travelers offer employees?

Travelers offers a comprehensive benefits program, including health insurance from the first day of employment, a 401(k) match, paid time off, a wellness program, and volunteer encouragement initiatives.

What type of leave cases will the Associate, HR Operations LOA handle?

The Associate will handle various leave cases, including FMLA, Paid Parental Leave, and Adoption/Foster Care.

What skills are important for the Ideal Candidate?

The Ideal Candidate should have customer service orientation, strong verbal and written communication skills, results-driven mindset, and excellent organization and prioritization skills.

Is there a specific education requirement for this position?

Yes, a high school degree or equivalent is a must-have requirement for this position.

How can applicants learn more about the benefits offered by Travelers?

Applicants can learn more about the comprehensive benefit programs by visiting http://careers.travelers.com/life-at-travelers/benefits/.

Travelers – taking care of our customers, communities and each other.

Finance
Industry
10,001+
Employees
1853
Founded Year

Mission & Purpose

Travelers provides insurance coverage to protect the things that are important to you – your home, your car, your valuables and your business. We have been around for more than 165 years and have earned a reputation as one of the best property casualty insurers in the industry because we take care of our customers, agents, brokers, communities and each other. Every day, our approximately 30,000 employees and 13,500 independent agents and brokers in the United States, Canada, the United Kingdom and Ireland help provide peace of mind to our customers. Our expertise and focus on innovation have made us an industry leader and the only property casualty company in the Dow Jones Industrial Average. Our history of advancements has propelled our company, and our industry, to deliver higher standards – from writing the first auto and space travel policies to founding the Travelers Institute for public policy and launching a hybrid car discount. By minimizing risk, preventing loss and helping our customers prepare for the unknown, Travelers’ comprehensive products and services enable individuals and businesses to feel confident and secure about the future.