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Associate IS - ICSR Intake

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Amgen

14d ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Data
    IT & Cybersecurity
  • Hyderabad, +1

AI generated summary

  • You need a relevant degree or diploma, analytical skills, SQL knowledge, familiarity with regulatory compliance, and strong communication abilities. Flexibility for later shifts is essential.
  • You will monitor intake processes, resolve system issues, collaborate with teams, document improvements, track metrics, develop test plans, and automate testing to enhance efficiency.

Requirements

  • Bachelor’s degree and 0 to 3 years of Life Science/Biotechnology/Pharmacology/Information Systems experience
  • Diploma and 4 to 7 years of Life Science/Biotechnology/Pharmacology/Information Systems experience
  • Strong analytical and problem-solving skills to diagnose and resolve system-related issues.
  • Experience with File transfer processes and tackle stuck or delayed files.
  • Knowledge of testing methodologies and quality assurance standard processes.
  • Proficiency in working with data analysis and QA tools.
  • Knowledge of writing SQL will be helpful
  • Familiarity with regulatory compliance testing (e.g., FDA 21 CFR Part 11, GAMP
  • Familiarity with ITIL process
  • Knowledge or some experience in database programming using SQL
  • Some understanding of API integrations such as MuleSoft
  • Outstanding written and verbal communication skills, and ability to explain technical concepts to non-technical clients
  • Sharp learning agility, problem solving and analytical thinking
  • Knowledgeable in SDLC, including requirements, design, testing, data analysis, change control
  • Knowledgeable in reporting tools (e.g. Tableau)
  • SAFe for Teams certification (preferred)
  • Able to work under minimal supervision
  • Skilled in providing oversight and mentoring team members.
  • Demonstrated ability in effectively collaborating with cross functional teams
  • Excellent analytical and gap/fit assessment skills
  • Strong verbal and written communication skills
  • Ability to work effectively with global, virtual teams
  • High degree of initiative and self-motivation
  • Ability to manage multiple priorities successfully
  • Team-oriented, with a focus on achieving team goals
  • Strong presentation and public speaking skills
  • This Individual Contributor position requires you to work a later shift and may be assigned a second or third shift schedule. Candidates must be willing and able to work during evening or night shifts, as required based on business requirements.

Responsibilities

  • Monitor daily Intake processes to identify and resolve issues where files are delayed or stuck.
  • Handle system and file reconciliation issues, collaborating with teams to resolve root causes and implement solutions.
  • Work with various internal and external teams to address system dependencies and mitigate bottlenecks.
  • Document and maintain records of recurring issues, proposed fixes, and preventive measures to improve process reliability.
  • Collaborate with stakeholders to provide updates and ensure visibility in issue resolution.
  • Develop and refine dashboards or reports to track system performance and file flow metrics.
  • Participate in regular team meetings to discuss challenges, insights, and recommendations for process improvement.
  • Responsible for ensuring that intake compliance is adhering to the KCI metrics on a regular basis.
  • Develop and implement test plans, scripts to validate system updates, patches and new deployments.
  • Identify and document system bugs or discrepancies, collaborating with developers or vendors to resolve them.
  • Perform regression testing to ensure updates or fixes do not negatively impact existing functionalities.
  • Automate repetitive testing processes and improve testing efficiency.

FAQs

What is the primary mission of Amgen?

Amgen's primary mission is to serve patients living with serious illnesses by researching, manufacturing, and delivering innovative medicines.

What are the key responsibilities of the Associate IS Analyst role?

The key responsibilities include monitoring daily intake processes, handling system reconciliation issues, collaborating with various teams, documenting recurring issues, developing dashboards and reports, ensuring intake compliance, and performing testing and quality assurance.

What are the basic qualifications required for this position?

The basic qualifications include a Bachelor's degree with 0 to 3 years of experience in Life Science/Biotechnology/Pharmacology/Information Systems, or a diploma with 4 to 7 years of relevant experience.

What kind of skills are must-haves for this position?

Must-have skills include strong analytical and problem-solving skills, experience with file transfer processes, knowledge of testing methodologies, proficiency in data analysis and QA tools, and familiarity with regulatory compliance testing.

Is SQL knowledge important for this role?

Yes, knowledge of writing SQL will be helpful and is considered a valuable skill for this position.

What type of shift will this position require?

This position requires the individual to work a later shift and may involve a second or third shift schedule, based on business requirements.

Are professional certifications required for this job?

The SAFe for Teams certification is preferred but not mandatory for this role.

What soft skills are important for success in this role?

Important soft skills include the ability to work under minimal supervision, excellent collaboration and communication skills, strong initiative and self-motivation, and the ability to manage multiple priorities.

What does Amgen offer to support employee growth?

Amgen offers competitive benefits and a collaborative culture to support both professional and personal growth and well-being.

Is Amgen an equal opportunity employer?

Yes, Amgen is an Equal Opportunity employer and considers all qualified applicants without regard to various protected statuses.

#WeareBiotech

Science & Healthcare
Industry
10,001+
Employees
1980
Founded Year

Mission & Purpose

Amgen is committed to unlocking the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing and delivering innovative human therapeutics. This approach begins by using tools like advanced human genetics to unravel the complexities of disease and understand the fundamentals of human biology. Amgen focuses on areas of high unmet medical need and leverages its expertise to strive for solutions that improve health outcomes and dramatically improve people's lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the world's leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential.