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(Associate) IT Monitoring Engineer – based in Luxembourg

  • Job
    Full-time
    Mid Level
  • Software Engineering
    IT & Cybersecurity
  • Berlin

AI generated summary

  • You need a relevant degree, 3+ years in IT monitoring, experience with tools like Splunk or Dynatrace, scripting skills, ITIL knowledge, and cloud solution delivery experience.
  • You will manage IT monitoring projects, develop dashboards, automate tasks, ensure security compliance, resolve incidents, oversee service delivery, and liaise with internal and external teams.

Requirements

  • University degree (minimum an equivalent to a Bachelor) preferably in computer science or related disciplines
  • At least 3 years of relevant professional experience in monitoring IT infrastructure or application, with exposure on application logs and/or application performance monitoring
  • Experience in running daily operations as well as IT projects
  • Proven experience of monitoring tools deployment, provisioning and configuration (e.g. Splunk, Dynatrace)
  • Experience with scripting languages (e.g., Python, Bash) for automation.
  • ITIL knowledge in Change, Release, Incident and Problem Management
  • Previous exposure to Artificial Intelligence would be highly advantageous
  • Experience in delivering Monitoring solution to cloud and hybrid environments would be an advantage
  • Experience managing or working with Managed Service Providers (MSPs) is a significant advantage.
  • Understanding of procurement and service contracts, including procuring software and services in a public sector environment would be an advantage
  • Excellent knowledge of English and/or French (**), with a good command of the other. Knowledge of other EU languages would be an advantage.

Responsibilities

  • Contribute to the implementation of the EIB strategy for effective use of IT technology in the domain of monitoring systems
  • Ensure that projects are managed and that solutions are designed and implemented in line with internal standards and procedures and that best practice, security recommendations and industry standards are respected
  • Manage and coordinate all project phases and project teams (consultants) for the implementation of complex projects
  • Develop and maintain dashboards, alerts, and reports to proactively identify and address potential issues.
  • Collaborate closely with the IT Security Unit, keeping up-to-date on key vulnerabilities, risks and audit
  • Leverage technology to automate manual tasks, and seek efficiency gains
  • Drive problems and incidents resolution in coordination with the Incident and Problem Manager
  • Maintain hardware and software in the latest levels of patching and supported versions
  • Be responsible for framework contract management related to Monitoring scope (including license and subscription usage) in collaboration with the Head of Unit
  • Manage the relationship with the managed service provider, ensuring service delivery aligns with agreed-upon SLAs and KPIs.
  • Act as the primary point of contact for internal teams regarding monitoring services provided by the managed service provider.

FAQs

Is regular office presence required for this position?

Yes, regular office presence is required as the position is based at our Luxembourg headquarters.

What type of contract is offered for this position?

A permanent contract is offered for this full-time position.

What level of experience is required for this role?

At least 3 years of relevant professional experience in monitoring IT infrastructure or applications is required.

Are there any specific tools or technologies that I need to be familiar with?

Yes, experience with monitoring tools such as Splunk and Dynatrace, as well as scripting languages like Python or Bash for automation, is required.

Will I be working with external consultants or service providers?

Yes, you will collaborate with colleagues from across the EIB Group, including external consultants and managed service providers.

Is knowledge of ITIL processes necessary for this position?

Yes, ITIL knowledge in Change, Release, Incident, and Problem Management is required.

Are language skills important for this position?

Yes, excellent knowledge of English and/or French is required, with proficiency in both languages being important for career development.

Is there support for relocation to Luxembourg?

Yes, the EIB offers relocation support for candidates moving to Luxembourg.

Is prior experience with Artificial Intelligence advantageous for this role?

Yes, previous exposure to Artificial Intelligence would be highly advantageous.

Will I have the opportunity to manage relationships with service providers?

Yes, you will manage the relationship with the managed service provider, ensuring service delivery aligns with agreed-upon SLAs and KPIs.

The EU Bank supports sustainable investment for people and the planet and works to improve lives.

Finance
Industry
1001-5000
Employees
1958
Founded Year

Mission & Purpose

We provide finance and expertise for sustainable investment projects that contribute to EU policy objectives and make a strong impact on people’s lives in Europe and beyond. The EU's bank The EIB is the European Union's bank. We are the only bank owned by and representing the interests of the European Union Member States. We work closely with other EU institutions to implement EU policy. A major player As the largest multilateral borrower and lender by volume, we provide finance and expertise for sound and sustainable investment projects which contribute to furthering EU policy objectives. More than 90% of our activity is focused on Europe but we also implement the financial aspects of the EU's external and development policies. Lending, blending and advising Lending: The vast majority of our financing is through loans, but we also offer guarantees, microfinance, equity investment, etc. Blending: Our support helps us unlock financing from other sources, particularly from the EU budget. This is blended together to form the full financing package. Advising: Lack of finance is often only one barrier to investment. We can help with administrative and project management capacity which facilitates investment implementation.