FAQs
Is regular office presence required for this position?
Yes, regular office presence is required as the position is based at our Luxembourg headquarters.
What type of contract is offered for this position?
A permanent contract is offered for this full-time position.
What level of experience is required for this role?
At least 3 years of relevant professional experience in monitoring IT infrastructure or applications is required.
Are there any specific tools or technologies that I need to be familiar with?
Yes, experience with monitoring tools such as Splunk and Dynatrace, as well as scripting languages like Python or Bash for automation, is required.
Will I be working with external consultants or service providers?
Yes, you will collaborate with colleagues from across the EIB Group, including external consultants and managed service providers.
Is knowledge of ITIL processes necessary for this position?
Yes, ITIL knowledge in Change, Release, Incident, and Problem Management is required.
Are language skills important for this position?
Yes, excellent knowledge of English and/or French is required, with proficiency in both languages being important for career development.
Is there support for relocation to Luxembourg?
Yes, the EIB offers relocation support for candidates moving to Luxembourg.
Is prior experience with Artificial Intelligence advantageous for this role?
Yes, previous exposure to Artificial Intelligence would be highly advantageous.
Will I have the opportunity to manage relationships with service providers?
Yes, you will manage the relationship with the managed service provider, ensuring service delivery aligns with agreed-upon SLAs and KPIs.