FAQs
What are the primary responsibilities of the Associate Loan Servicing Representative?
The primary responsibilities include supporting various loan servicing tasks such as reviewing loan disbursement requests, processing disbursements, preparing loan demands, re-conveyances, and responding to inquiries from customers and internal personnel regarding loans.
What qualifications are required for this position?
The required qualifications include having 6+ months of Loan Servicing experience or equivalent experience demonstrated through work, training, military experience, or education.
Is there an opportunity for process improvement in this role?
Yes, the role involves identifying opportunities to improve the loan servicing process within established procedures.
How will I receive direction and support in this role?
You will regularly receive direction from Loan Servicing supervisors and will escalate customer questions and issues to more experienced individuals when necessary.
What types of inquiries will I be handling?
You will be responding to written and phone inquiries of low to moderate complexity from customers, title companies, vendors, and internal personnel related to loans and loan servicing.
Is there a deadline for this job posting?
Yes, the posting end date is February 6, 2025; however, the job posting may be removed earlier due to high volume of applicants.
How does Wells Fargo value diversity in the workplace?
Wells Fargo believes in diversity, equity, and inclusion, and welcomes applications from all qualified candidates regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, and other protected statuses.
What is the company policy regarding drug and alcohol use?
Wells Fargo maintains a drug-free workplace, and you can refer to their Drug and Alcohol Policy for more details.
Can applicants request accommodations during the recruitment process?
Yes, applicants with disabilities can request medical accommodations during the application or interview process by visiting the Disability Inclusion section at Wells Fargo.
Are third-party recordings allowed during the recruitment process?
No, third-party recordings are prohibited unless authorized by Wells Fargo.