FAQs
What experience is required for the Associate Manager, Customer Service Expert position at DECIEM?
2+ years of people management and/or leadership experience is required for this role. Beauty, skincare, and consumer goods background is considered an asset.
Is this a full-time position?
Yes, this is a full-time position that involves a hybrid work arrangement between the Nottingham office and remote work.
What are some of the responsibilities of the Associate Manager, Customer Service Expert?
Some responsibilities of this role include providing direct support to Service Expert Associates, leading team meetings and 1:1 sessions, handling customer inquiries via phone, email, live chat, and social media, managing customer relationships, and collaborating with other departments.
What skills and qualifications are needed for this role?
Management experience in customer service support, strong problem-solving and negotiation skills, intermediate computer skills, and 1-2 years of leadership experience in customer service are some of the skills and qualifications needed for this role.
What benefits and perks come with being a DECIEM team member?
Some perks and benefits of being a DECIEM team member include generous vacation and personal days, 6 months of paid time off for new parents, access to an Employee Assistance Program, development grants, a generous discount on DECIEM products, and more.
What values guide DECIEM as a company?
DECIEM is guided by core values including doing the right thing, creating impact, respecting small things, caring too much, and being the future.
What is DECIEM's commitment to sustainability and social impact?
DECIEM is focused on fighting climate change, improving waste management, responsible packaging and sourcing, water conservation, and supporting charities through the Good Fund. The company is committed to creating a positive social impact and prioritizing people, animals, and the Earth.