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Associate Manager Full-time - Lenox



21d ago

  • Job
    Mid & Senior Level
  • Hospitality & Retail
  • Atlanta

AI generated summary

  • You must understand the TUMI brand, value collaboration, have strong sales experience, be physically capable, work flexible hours, lead with integrity, and manage time effectively.
  • You will lead by example, exceed sales goals, develop team members, communicate effectively, ensure compliance, and maintain a superior client experience through visual merchandising and excellent service at TUMI Lenox.


  • Understand the TUMI brand and have true passion for the lifestyle, clients, and product assortment.
  • Value a collaborative environment and have an openness to feedback.
  • The retail team stands, moves around the store, lifts, pushes boxes that weigh 30 pounds, and uses a ladder to complete job duties.
  • Have strong sales and client experience, preferably in the luxury market.
  • Can demonstrate proven success in meeting sales goals and achieving KPI’s.
  • Flexible availability to work nights, weekends, mornings, and holidays as needed.
  • Have a strong sense of integrity and an ability to lead by example.
  • Have strong time management skills.


  • Performance to Goals:
  • Meet and exceed individual and store baseline goals for personal sales and KPI metrics inclusive of conversion, DPT, UPT and Client Data Capture.
  • Leadership and Initiative:
  • Display a good sense of initiative, able to plan and prioritize, display strategic thinking, and champion change in an effective manner.
  • Take pride in work and strive for excellence.
  • Take responsibility for performance and complete all assigned tasks and meet deadlines.
  • People Development:
  • Training and Developing: Help teach others training content through consistent roleplay and coaching. Demonstrate an openness to new ideas and concepts while quickly learning and applying to the job. Monitor and assist the Store Manager with the training and development for store associates. Complete quarterly goalsetting for personal development.
  • Coaching and Feedback: Clearly articulate strengths, goals and opportunities. Show critical thinking capabilities and is solution oriented. Utilize company tools to create a 360-degree coaching culture. Openness to feedback from supervisors, peers and team.
  • Communication and Relationship Building:
  • Exercise strong written and verbal skills.
  • Adapt communication skills upwards, laterally and to their team.
  • Demonstrate ethical conduct when completing job duties.
  • Promote the organization’s business goals and adapt flexibly to change.
  • Ability to remain calm and deescalate situations.
  • Collaborate effectively with team.
  • Compliance:
  • Manage personal timecards to ensure payroll accuracy.
  • Maintain Tumi University Training.
  • Adhere to all company policies and procedures.
  • Visual Merchandising/Client Experience:
  • Ensure the store follows the visual guidelines and directives.
  • Enforce excellent client services through the emphasis of utilizing client books, thank you cards and executing event strategies.
  • Ensure a consistent superior client experience.


What are the benefits of working as an Associate Manager at Tumi?

The benefits of working as an Associate Manager at Tumi include career pathing, work-life balance, training opportunities, paid time off, pet insurance, tuition reimbursement, employee discounts, and a comprehensive benefits package including medical and dental insurance, vision insurance, life insurance, 401(k) with company match, and commuter benefits.

What are the key responsibilities of an Associate Manager at Tumi?

Key responsibilities of an Associate Manager at Tumi include meeting and exceeding sales goals, demonstrating leadership and initiative, training and developing team members, providing coaching and feedback, building relationships with clients, ensuring compliance with company policies, and maintaining visual merchandising standards.

What qualifications are required to be an Associate Manager at Tumi?

Qualifications for an Associate Manager at Tumi include a passion for the brand and product assortment, experience in luxury sales, proven success in meeting sales goals, flexibility to work varied hours including nights, weekends, and holidays, strong integrity and leadership skills, and strong time management abilities.

What values does Tumi prioritize in its work environment?

Tumi prioritizes values such as innovation, sustainability, partnerships with philanthropic organizations, diversity and inclusion, and a commitment to preserving the environment for future generations. The company values a dynamic working environment where each team member is empowered and recognized for their contributions.


Retail & Consumer Goods
Founded Year

Mission & Purpose

Since 1975, TUMI has been optimizing world-class business, travel, and lifestyle essentials with elevated, considered product design to uncomplicate, beautify, and seamlessly complement our customers' lives on the move. Designed in America, our brand is sold in over 260 stores from New York and Paris to London and Tokyo, as well as the world's top department and specialty stores and travel retail in more than 75 countries. At TUMI, we are committed to a diverse and vibrant culture, welcoming people from all walks of life. We have people with unique backgrounds, skills and personalities in the workplace, making for a vibrant culture and a talented workforce. We are committed to sourcing responsibly and minimizing our products' environmental impacts. We take targeted action where we can make a meaningful impact on the environment, building durable and repairable products that are made to last, while increasing our use of recycled, sustainable, and innovative materials. We believe in leaving the world better than we found it, and our efforts in Diversity and Inclusion, Sustainability and Philanthropy are some of the steps we're taking to get us there.