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Associate Manager - Lending Operations

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PhonePe

17d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Business, Operations & Strategy
  • Bangalore
  • Quick Apply

AI generated summary

  • You should have a Tech/MBA from a Tier-1/2 institution, 2-3 years in operations, strong relationships skills, agility, problem-solving ability, and process optimization experience in lending.
  • You will optimize loan processes, collaborate on strategies, improve customer support, implement SOPs, ensure regulatory compliance, manage reporting, and streamline operations.

Requirements

  • Tech from Tier-1 or MBA from Tier-1/Tier-2 institution with 2-3 yrs of Operations background (preferably in the lending vertical)
  • Thrive at building relationships, influencing cross-functional teams and leadership teams on strategic execution of key projects
  • Be agile, highly collaborative and communicate impressively
  • Strong logical and problem-solving skills
  • Ability to evaluate, streamline and set up processes for scaling business

Responsibilities

  • Set up processes to track, manage and optimize loan origination, loan disbursement, repayments and collections etc
  • Collaborate with cross-functional teams to implement strategies improving conversion rates and user experience
  • Identify system-level opportunities to improve the repayment and collections processes and increase profitability
  • Develop and implement feedback mechanisms to continuously improve customer support processes
  • Set up SOP’s for any issues faced by customers in coordination with the Customer Support team
  • Develop an end-to-end Reconciliation Control process for Lending Operations
  • Review, interpret and implement regulatory guidelines as applicable for the Lending Business
  • Responsible for the management of business reporting and any ad-hoc reporting required from time to time
  • Identify issues and lead process streamlining as and when required

FAQs

What is the job title for this position?

The job title is Associate Manager - Lending Operations.

What are the primary responsibilities of the Associate Manager - Lending Operations?

The primary responsibilities include setting up processes for loan origination, disbursement, and collections, collaborating with cross-functional teams, identifying system-level improvement opportunities, and developing SOPs for customer issues, among others.

What qualifications are required for this role?

The ideal candidate should have a Tech degree from a Tier-1 institution or an MBA from a Tier-1/Tier-2 institution, with 2-3 years of operations background, preferably in the lending vertical.

Where is this job located?

This job is located in Bangalore.

What type of experience is preferred for this position?

Experience in operations, particularly in the lending vertical, is preferred for this position.

What skills are essential for the Associate Manager role?

Essential skills include strong stakeholder management, logical and problem-solving abilities, and the ability to streamline and set up processes for scaling business operations.

What employee benefits does PhonePe offer?

PhonePe offers a comprehensive benefits package including medical insurance, wellness programs, parental support, retirement benefits, and other perks like higher education assistance and salary advance policies.

What kind of work culture can one expect at PhonePe?

PhonePe has a dynamic work environment that values creativity, empowerment, and collaboration, encouraging employees to take ownership of their work from day one.

Is prior experience in the financial services sector necessary for this role?

While not mandatory, prior experience in the financial services sector, specifically in lending operations, is preferred.

Does PhonePe provide any support for relocation?

Yes, PhonePe offers mobility benefits including relocation support for employees.

Technology
Industry
5001-10,000
Employees

Mission & Purpose

PhonePe is a digital payments platform based in India that enables users to perform a variety of financial transactions through their mobile devices. The company offers services such as money transfers, bill payments, recharges, and online shopping, leveraging the Unified Payments Interface (UPI) for seamless and secure transactions. PhonePe's ultimate mission is to drive financial inclusion by providing a user-friendly, accessible, and secure digital payment solution that caters to a diverse range of users. Their purpose is to simplify financial transactions and promote digital financial services, thus contributing to the broader goal of a cashless economy and enhancing the financial well-being of their user