Logo of Huzzle

Associate Manager PT 20-29 Hours - Santa Clara



22d ago

  • Job
    Mid & Senior Level
  • Hospitality & Retail
  • Santa Clara

AI generated summary

  • You must have a passion for the TUMI brand, strong sales experience, ability to lift 30-pound boxes, flexible availability, strong integrity, and time management skills.
  • You will lead by example, exceeding sales goals, training and developing team members, communicating effectively, ensuring compliance, and providing an exceptional client experience through visual merchandising and relationship building.


  • Understand the TUMI brand and have true passion for the lifestyle, clients, and product assortment.
  • Value a collaborative environment and have an openness to feedback.
  • The retail team stands, moves around the store, lifts, pushes boxes that weigh 30 pounds, and uses a ladder to complete job duties.
  • Have strong sales and client experience, preferably in the luxury market.
  • Can demonstrate proven success in meeting sales goals and achieving KPI’s.
  • Flexible availability to work nights, weekends, mornings, and holidays as needed.
  • Have a strong sense of integrity and an ability to lead by example.
  • Have strong time management skills.


  • Performance to Goals:
  • Meet and exceed individual and store baseline goals for personal sales and KPI metrics inclusive of conversion, DPT, UPT and Client Data Capture.
  • Leadership and Initiative:
  • Display a good sense of initiative, able to plan and prioritize, display strategic thinking, and champion change in an effective manner.
  • Take pride in work and strive for excellence.
  • Take responsibility for performance and complete all assigned tasks and meet deadlines.
  • People Development:
  • Training and Developing: Help teach others training content through consistent roleplay and coaching. Demonstrate an openness to new ideas and concepts while quickly learning and applying to the job. Monitor and assist the Store Manager with the training and development for store associates. Complete quarterly goalsetting for personal development.
  • Coaching and Feedback: Clearly articulate strengths, goals and opportunities. Show critical thinking capabilities and is solution oriented. Utilize company tools to create a 360-degree coaching culture. Openness to feedback from supervisors, peers and team.
  • Communication and Relationship Building:
  • Exercise strong written and verbal skills.
  • Adapt communication skills upwards, laterally and to their team.
  • Demonstrate ethical conduct when completing job duties.
  • Promote the organization’s business goals and adapt flexibly to change.
  • Ability to remain calm and deescalate situations.
  • Collaborate effectively with team.
  • Compliance:
  • Manage personal timecards to ensure payroll accuracy.
  • Maintain Tumi University Training.
  • Adhere to all company policies and procedures.
  • Visual Merchandising/Client Experience:
  • Ensure the store follows the visual guidelines and directives.
  • Enforce excellent client services through the emphasis of utilizing client books, thank you cards and executing event strategies.
  • Ensure a consistent superior client experience.


What are the benefits offered for this position?

The benefits offered for this position include work-life balance, training, paid time off, employee discount, Employee Assistance Program (EFAP), and a comprehensive benefits package including medical, dental, life and AD&D, long-term disability coverage, and dependent life coverage.

What are the key responsibilities for the Associate Manager role at Tumi?

The key responsibilities for the Associate Manager role include meeting and exceeding sales goals, demonstrating leadership and initiative, developing and training team members, building strong client relationships, ensuring compliance with company policies and procedures, and maintaining visual merchandising standards.

What qualifications are required for the Associate Manager position at Tumi?

Qualifications for the Associate Manager position include understanding the TUMI brand and having a passion for the lifestyle and product assortment, having sales and client experience preferably in the luxury market, demonstrating success in meeting sales goals and achieving KPI’s, flexibility in availability to work varied hours, and possessing strong integrity and leadership skills.

What values does Tumi prioritize as an organization?

Tumi prioritizes values such as innovation, sustainability, partnerships with philanthropic organizations, diversity & inclusion, and ensuring a positive work environment where each team member is empowered with an entrepreneurial spirit.


Retail & Consumer Goods
Founded Year

Mission & Purpose

Since 1975, TUMI has been optimizing world-class business, travel, and lifestyle essentials with elevated, considered product design to uncomplicate, beautify, and seamlessly complement our customers' lives on the move. Designed in America, our brand is sold in over 260 stores from New York and Paris to London and Tokyo, as well as the world's top department and specialty stores and travel retail in more than 75 countries. At TUMI, we are committed to a diverse and vibrant culture, welcoming people from all walks of life. We have people with unique backgrounds, skills and personalities in the workplace, making for a vibrant culture and a talented workforce. We are committed to sourcing responsibly and minimizing our products' environmental impacts. We take targeted action where we can make a meaningful impact on the environment, building durable and repairable products that are made to last, while increasing our use of recycled, sustainable, and innovative materials. We believe in leaving the world better than we found it, and our efforts in Diversity and Inclusion, Sustainability and Philanthropy are some of the steps we're taking to get us there.