FAQs
What is the primary role of the Associate Manager, Social Listening?
The primary role of the Associate Manager, Social Listening is to lead a team responsible for monitoring and engaging with the Chipotle brand on various social media platforms, promoting brand love, mitigating risks, and driving the social media strategy in alignment with the company's marketing efforts.
What qualifications are necessary for this position?
Candidates should have a Bachelor's Degree (BA/BS) from a 4-year college or university, along with 5+ years of experience in social media monitoring and 2+ years of supervisory experience preferred.
What specific skills are important for the Associate Manager role?
Important skills include advanced proficiency in Microsoft Word, Excel, and PowerPoint, current knowledge of social media platforms such as Facebook, TikTok, Instagram, LinkedIn, and experience using social listening tools like Sprinklr, Netbase, Brandwatch, or Khoros.
What kind of compensation can I expect for this role?
The current base pay range for this position is $66,000.00–$93,000.00, along with eligibility for annual cash bonuses and equity awards based on performance and other factors.
How does Chipotle ensure diversity in its hiring processes?
Chipotle is committed to hiring world-class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply.
What are the key responsibilities of the Associate Manager in terms of team management?
Key responsibilities include coaching and managing the team to meet KPIs and SLAs, performing quality reviews of team member engagement, and ensuring effective monitoring and response practices on social channels.
What role does the Associate Manager play in strategy development?
The Associate Manager partners with key stakeholders, such as PR, Operations, Internal Communications, Product, and Marketing, to develop the social media strategy, ensuring it aligns with the overall marketing strategy and brand presence.
Are there opportunities for professional growth in this position?
Yes, the position offers opportunities for continuous improvement and change management, allowing for professional growth within the rapidly-evolving field of social media and brand engagement.
What type of reports will the Associate Manager need to create and disseminate?
The Associate Manager will research, create, and disseminate reports on social media trends, promotional volume, and transactional volume, informing leadership of relevant changes in the company's marketing activities and brand presence.
How does Chipotle approach employee benefits?
Chipotle offers a competitive total rewards package that includes medical, dental, and vision insurance, a 401k plan, sick leave, vacation time, and more to support employees’ well-being and work-life balance.