FAQs
What is the primary responsibility of the Associate Officer?
The primary responsibility of the Associate Officer is to provide technical assistance and support to clients, manage the auction process, maintain client relationships, ensure timely service delivery, prepare documentation, and collaborate with other departments.
What qualifications are required for this position?
A graduation in any stream or an MCom degree is required for this position.
How many years of experience are necessary for this role?
The role requires 1-3 years of experience in procurement, shared services, technical support, or service delivery.
Will there be opportunities for client interaction?
Yes, the Associate Officer will maintain strong relationships with clients, understand their needs, and provide guidance to resolve their queries.
Are there specific standards we must adhere to in the auction process?
Yes, the Associate Officer is responsible for ensuring timely delivery and adherence to internal process quality standards during the end-to-end auction process executions.
Is documentation part of the Associate Officer's responsibilities?
Yes, the Associate Officer is required to prepare and maintain detailed documentation for all technical and commercial activities.
Will this position involve collaboration with other departments?
Yes, the Associate Officer will work closely with other departments to ensure smooth operations and project success.
What type of support will the Associate Officer provide to clients?
The Associate Officer will provide technical support, addressing client queries and resolving issues effectively.
Is there a set Service Level Agreement (SLA) that must be followed?
Yes, the Associate Officer is expected to ensure timely delivery of services as per the mutually agreed SLAs.
Is prior experience in technical support necessary for this position?
While not strictly necessary, having experience in technical support is beneficial and falls within the required experience range for the role.