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Associate Partner Manager, Uber Direct

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Uber

2mo ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Business, Operations & Strategy
  • Chicago

AI generated summary

  • You need 3+ years in customer success or account management, 2+ years in operations, strong analytical and communication skills, experience with tech partners, and a BA/BS.
  • You will manage top merchant partners, address inquiries, drive growth, analyze KPIs, lead strategic discussions, and collaborate on new initiatives while traveling up to 20% per quarter.

Requirements

  • 3+ years of experience in customer success or strategic account/partner management, with a focus on both B2C and B2B businesses.
  • 2+ years in operations, strategy, or management consulting, with proven success driving growth through operational excellence.
  • Experience collaborating with tech partners to onboard clients and scale their operations effectively.
  • Strong analytical skills with a detail-oriented mindset, paired with excellent communication and interpersonal abilities.
  • Demonstrated success in fostering both B2C and B2B relationships, with an emphasis on scalable growth strategies.
  • Undergraduate degree (BA/BS).
  • Proven ability to navigate complex operational challenges and implement scalable solutions.
  • Expertise in aligning merchant operations with strategic growth objectives.
  • A passion for leveraging technology to drive process improvement and partner success.

Responsibilities

  • Manage a portfolio of top merchant partners, driving growth, improving operational processes, and transforming them into advocates for Uber Direct.
  • Act as a key point of contact for merchants, addressing inquiries, resolving operational challenges, and delivering timely, data-driven solutions.
  • Collaborate with Business Development and Product teams to identify growth opportunities, and support expansions, rollouts, and new initiatives.
  • Define and track account KPIs (weekly, monthly, quarterly) and present them in Merchant Business Reviews (MBRs) and Quarterly Business Reviews (QBRs).
  • Lead strategic discussions with Uber Direct leadership to develop and operationalize key business processes that enhance merchant outcomes.
  • Travel up to 20% per quarter for recurring business reviews and partner engagements.

FAQs

What is the role of the Associate Partner Manager at Uber Direct?

The Associate Partner Manager serves as a trusted partner to merchant clients, helping them scale operations and optimize their presence on Uber Direct while driving growth and operational excellence.

What qualifications are required for this position?

Candidates should have 3+ years of experience in customer success or strategic account/partner management, with a focus on B2C and B2B businesses, along with 2+ years in operations, strategy, or management consulting. An undergraduate degree (BA/BS) is also required.

What are the preferred qualifications for this role?

Preferred qualifications include proven ability to navigate complex operational challenges, expertise in aligning merchant operations with strategic growth objectives, and a passion for leveraging technology to drive process improvement and partner success.

Is travel required for this position?

Yes, travel is required up to 20% per quarter for recurring business reviews and partner engagements.

What type of partnerships does the Associate Partner Manager focus on?

The Associate Partner Manager manages a portfolio of top merchant partners across various verticals, including Grocery, Convenience, Pharmacy, and Retail.

How does the Associate Partner Manager contribute to merchant success?

The Associate Partner Manager drives growth, improves operational processes, and transforms merchants into advocates for Uber Direct by collaborating with sales, operations, product, and technical teams to implement critical business processes.

What is the salary range for this position?

The base salary range varies by location: USD$79,000 - USD$88,000 for Chicago, IL; USD$88,000 - USD$98,000 for New York, NY; and USD$88,000 - USD$98,000 for San Francisco, CA.

Are there additional benefits offered with this role?

Yes, in addition to the base salary, employees are eligible to participate in Uber's bonus program, may receive equity awards, and have access to various benefits as detailed on Uber's careers page.

What kind of skills are necessary for success in this role?

Successful candidates should possess strong analytical skills, detail-oriented mindsets, and excellent communication and interpersonal abilities, as well as a demonstrated success in fostering B2C and B2B relationships.

Does this role require experience working with technology partners?

Yes, candidates should have experience collaborating with tech partners to onboard clients and scale their operations effectively.

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Uber

We reimagine the way the world moves for the better.

Technology
Industry
10,001+
Employees
2009
Founded Year

Mission & Purpose

We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything and earn their way. Movement is what we power. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real time. At the incredible speed of now. The idea for Uber was born on a snowy night in Paris in 2008, and ever since then our DNA of reimagination and reinvention carries on. We’ve grown into a global platform powering flexible earnings and the movement of people and things in ever expanding ways. We’ve gone from connecting rides on 4 wheels to 2 wheels to 18-wheel freight deliveries. From takeout meals to daily essentials to prescription drugs to just about anything you need at any time and earning your way. From drivers with background checks to real-time verification, safety is a top priority every single day. At Uber, the pursuit of reimagination is never finished, never stops, and is always just beginning.

Culture & Values

  • Go get it

    Bring the mindset of a champion. Our ambition is what drives us to achieve our mission. How we define a champion mindset isn’t based on how we perform on our best days, it’s how we respond on the worst days. We hustle, embrace the grind, overcome adversity, and play to win for the people we serve. Because it matters.

  • Trip obsessed

    Make magic in the marketplace. The trip is where the marketplace comes to life. The earner, rider, eater, carrier and merchant are the people who connect in our marketplace - and we see every side. This requires judgment to make difficult trade-offs, blending algorithms with human ingenuity, and the ability to create simplicity from complexity. When we get the balance right for everyone, Uber magic happens.

  • Build with heart

    We care. We work at Uber because our products profoundly affect lives and we care deeply about our impact. Putting ourselves in the shoes of the people who connect in our marketplace helps us build better products that positively impact our communities and partners. Our care drives us to perfect our craft.

  • Stand for safety

    Safety never stops. We embed safety into everything we do. Our relentless pursuit to make Uber safer for everyone using our platform will continue to make us an industry leader for safety. We know the work of safety never stops, yet we can and will challenge ourselves to always be better for the communities we serve.

  • See the forest and the trees

    Know the details that matter. Building for the intersection of the physical and digital worlds at global scale requires seeing the big picture and the details. Knowing the important details can change the approach, and small improvements can compound into enormous impact over time.

  • One Uber

    Bet on something bigger. It’s powerful to be a part of something bigger than any one of us, or any one team. That’s why we work together to do what’s best for Uber, not the individual or team. We actively support our teammates, and they support us - especially when we hit the inevitable bumps in the road. We say what we mean, disagree and commit, and celebrate our progress, together.

  • Great minds don't think alike

    Diversity makes us stronger. We seek out diversity. Diversity of ideas. Identity. Ethnicity. Experience. Education. The more diverse we become, the more we can adapt and ultimately achieve our mission. When we reflect the incredible diversity of the people who connect on our platform, we make better decisions that benefit the world.

Benefits

  • Comprehensive Healthcare

  • Flexible Work

  • Uniquely Uber

  • Health & Wellness