FAQs
What are the primary responsibilities of the Associate Patient Care Coordinator?
The primary responsibilities include patient telephonic outreach to schedule annual screenings, verifying demographic and insurance information, notifying patients about upcoming appointments, following up on cancelled or no-show appointments, entering call dispositions in the WellMed system, utilizing telephonic software, and maintaining effective communication with patients and staff.
What are the required qualifications for this position?
The required qualifications are a High School Diploma/GED (or higher), 2+ years of experience in general office procedures, 1+ years of experience with strong communication and customer service skills both in person and via phone, and basic proficiency with Microsoft applications.
Are there any preferred qualifications for applicants?
Yes, preferred qualifications include 1-2 years of related work experience including data entry, ICD 10 and CPT coding experience, prior experience with EMR computer applications, and a working knowledge of medical terminology.
What are the physical and mental requirements for this job?
The requirements include the ability to lift up to 50 pounds, push or pull heavy objects, sit and stand for extended periods, use fine motor skills for office equipment, comprehend instructions verbally and in writing, and use logical reasoning for simple and complex problem solving.
Is there a productivity goal that needs to be met?
Yes, Associate Patient Care Coordinators are required to meet established daily productivity goals.
What types of communication will I be utilizing in this role?
You will be utilizing telephonic outreach for scheduling appointments, notifying patients, and responding to patients' messages, concerns, and requests for information.
Is prior experience in healthcare preferred for this role?
Yes, although not required, prior experience in healthcare-related work, especially in roles involving patient interaction or data management, is preferred.
What is the company culture like at Optum?
The company culture at Optum is guided by diversity and inclusion, offering opportunities for talent development, and fostering an environment where employees can make an impact in advancing health equity.
Are there opportunities for career advancement in this position?
Yes, the role provides comprehensive career development opportunities, and you will receive clear direction on what it takes to succeed and advance to other roles within the organization.
What does the onboarding process entail?
The onboarding process typically involves training on company procedures, telephonic software, and familiarizing yourself with patient care protocols and performance expectations, although specific details may vary.