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Associate Patient Care Coordinator

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Healthcare
  • El Paso

AI generated summary

  • You need a high school diploma, 2+ years in office procedures, strong communication skills, basic Microsoft proficiency, and related experience. Knowledge of coding and EMR is preferred.
  • You will schedule patient appointments, verify demographic and insurance information, make reminder calls, follow up on missed appointments, and ensure timely communication with patients.

Requirements

  • High School Diploma/GED (or higher)
  • 2+ years of experience of general office procedures
  • 1+ years of experience with strong communication and customer service skills both in person and via phone
  • Basic level of proficiency with Microsoft applications
  • One to two years of related work experience including data entry preferred
  • ICD 10 and CPT coding experience preferred
  • Prior experience with EMR computer applications preferred
  • Working knowledge of medical terminology preferred
  • Ability to lift up to 50 pounds
  • Ability to push or pull heavy objects using up to 50 pounds of force
  • Ability to sit for extended periods of time
  • Ability to stand for extended periods of time
  • Ability to use fine motor skills to operate office equipment and/or machinery
  • Ability to receive and comprehend instructions verbally and/or in writing
  • Ability to use logical reasoning for simple and complex problem solving

Responsibilities

  • Patient telephonic outreach to schedule patients for PSU health events to provide annual screenings of quality measures
  • Collect and verify demographic information, insurance eligibility including plan co-insurance, language and ethnicity preference for future contact
  • Timely notification and reminder calls for upcoming appointments to include location of event and landmarks for easy identification of PSU facility
  • Call follow-up with patient will include rescheduling appointments that were cancelled, rescheduled and no-shows
  • Enter dispositions for 100% of calls made to patients in WellMed system
  • Monitor number of calls made to patients with the purpose of scheduling an appointment to ensure patients are not called more than six times within 60 days
  • Required to use telephonic software for all outreach calls made and answer and assist inbound calls received from patients who have been asked to call back
  • Required to follow approved PCC call script for 100% of outreach calls to patients
  • PCC will be assigned to an individual PSU provider to support their requests to schedule patients for follow-up appointments
  • PCC will direct and follow-up on all patient's messages, concerns, and request for information making sure these calls are directed to appropriate level of staff to address issues. 100% of these calls will be returned to the patient within 48 hours
  • Required to meet established daily productivity goals
  • Establish and maintain effective and professional working relationships with patients, employees, vendors, and the public
  • Performs all other related duties as assigned

FAQs

What are the primary responsibilities of the Associate Patient Care Coordinator?

The primary responsibilities include patient telephonic outreach to schedule annual screenings, verifying demographic and insurance information, notifying patients about upcoming appointments, following up on cancelled or no-show appointments, entering call dispositions in the WellMed system, utilizing telephonic software, and maintaining effective communication with patients and staff.

What are the required qualifications for this position?

The required qualifications are a High School Diploma/GED (or higher), 2+ years of experience in general office procedures, 1+ years of experience with strong communication and customer service skills both in person and via phone, and basic proficiency with Microsoft applications.

Are there any preferred qualifications for applicants?

Yes, preferred qualifications include 1-2 years of related work experience including data entry, ICD 10 and CPT coding experience, prior experience with EMR computer applications, and a working knowledge of medical terminology.

What are the physical and mental requirements for this job?

The requirements include the ability to lift up to 50 pounds, push or pull heavy objects, sit and stand for extended periods, use fine motor skills for office equipment, comprehend instructions verbally and in writing, and use logical reasoning for simple and complex problem solving.

Is there a productivity goal that needs to be met?

Yes, Associate Patient Care Coordinators are required to meet established daily productivity goals.

What types of communication will I be utilizing in this role?

You will be utilizing telephonic outreach for scheduling appointments, notifying patients, and responding to patients' messages, concerns, and requests for information.

Is prior experience in healthcare preferred for this role?

Yes, although not required, prior experience in healthcare-related work, especially in roles involving patient interaction or data management, is preferred.

What is the company culture like at Optum?

The company culture at Optum is guided by diversity and inclusion, offering opportunities for talent development, and fostering an environment where employees can make an impact in advancing health equity.

Are there opportunities for career advancement in this position?

Yes, the role provides comprehensive career development opportunities, and you will receive clear direction on what it takes to succeed and advance to other roles within the organization.

What does the onboarding process entail?

The onboarding process typically involves training on company procedures, telephonic software, and familiarizing yourself with patient care protocols and performance expectations, although specific details may vary.

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