FAQs
What is the job title for this position at Concentrix?
The job title is Associate, Planning & Scheduling.
What are the main responsibilities of the Associate, Planning & Scheduling role?
The main responsibilities include building and maintaining operational functions capacity plans, headcount reconciliation, managing the headcount forecasting process, preparing monthly reports, and analyzing workforce metrics.
What type of educational qualifications are required for this position?
Candidates must possess a Bachelor's Degree, Post Graduate Diploma, or Professional Degree in any field.
How many years of experience are preferred for this role?
Ideal candidates should have 3+ years of experience in a Contact Centre environment.
What language skills are necessary for this position?
A good command of English, both written and spoken, is required.
What specific technical skills are required for this role?
Strong skills in MS Office, particularly MS Excel and PowerPoint, are required.
Is there a focus on continuous improvement in this role?
Yes, the role requires a continuous improvement mindset to identify opportunities that enhance outcomes and streamline processes.
Where is this position located?
The position is located in Bangalore, at the Ecospace Bus Park.
What is the time commitment for this role?
This is a full-time position.
Is there any disclaimer regarding recruitment fees associated with this position?
Yes, Concentrix does not ask candidates for any fees related to recruitment or processing. All official correspondence will be printed on Concentrix letterhead.