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Associate - Projects

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Cognizant

17d ago

  • Job
    Full-time
    Expert Level
  • Software Engineering
    IT & Cybersecurity
  • Chennai

AI generated summary

  • You should have expertise in Change LifeCycle Management, AI chatbots, Networking, Incident Management, Service Now, and Windows systems, with strong communication, problem-solving skills, and a proactive learning attitude.
  • You will lead teams in Change Management, oversee AI chatbot deployment, manage incidents, support users, streamline IT processes, ensure system security, and provide technical guidance and training.

Requirements

  • Possess a strong background in Change LifeCycle Management with hands-on experience.
  • Demonstrate expertise in developing and managing AI-enabled chatbots.
  • Have in-depth knowledge of Networking principles and practices.
  • Show proficiency in Incident Management and quick resolution of technical issues.
  • Exhibit experience in managing a Service Desk team and providing user support.
  • Be skilled in using Service Now for IT service management.
  • Have a solid understanding of Windows systems and their administration.
  • Experience in Pricing Management-Retail and Metering Management is a plus.
  • Possess excellent communication and collaboration skills.
  • Be detail-oriented with strong problem-solving abilities.
  • Have a proactive approach to learning and implementing new technologies.
  • Demonstrate the ability to work effectively in a hybrid work model.
  • Be committed to maintaining high standards of quality and efficiency.

Responsibilities

  • Lead the technical team in implementing and managing Change LifeCycle Management processes.
  • Oversee the development and deployment of AI-enabled chatbots to enhance customer service.
  • Provide expertise in Networking to ensure seamless connectivity and communication within the organization.
  • Manage Incident Management processes to quickly resolve issues and minimize downtime.
  • Supervise the Service Desk team to ensure timely and effective support for all users.
  • Utilize Service Now to streamline IT service management and improve efficiency.
  • Ensure the stability and security of Windows systems across the organization.
  • Collaborate with cross-functional teams to integrate technical solutions with business processes.
  • Develop and maintain documentation for all technical processes and systems.
  • Conduct regular training sessions to keep the team updated on the latest technologies and best practices.
  • Monitor system performance and implement necessary upgrades and patches.
  • Provide technical guidance and support to team members to foster a collaborative and productive work environment.
  • Ensure compliance with all relevant regulations and industry standards.

FAQs

What is the job title for this position?

The job title for this position is Associate - Projects.

What is the required experience for applicants?

Applicants should have 10 to 14 years of experience.

What are the main areas of expertise required for this role?

The main areas of expertise required include Change LifeCycle Management, AI-enabled chatbots, Networking, Incident Management, Service Desk, Service Now, and Windows.

Is experience in Pricing Management-Retail and Metering Management required?

Experience in Pricing Management-Retail and Metering Management is considered a plus, but not required.

What is the work model for this position?

This position follows a hybrid work model with day shifts.

Is travel required for this position?

No travel is required for this position.

What are the responsibilities of this role?

Responsibilities include leading the technical team, overseeing chatbot deployment, managing incident processes, supervising the Service Desk, utilizing Service Now, ensuring Windows system stability, and providing training and documentation.

What qualifications are needed for this role?

Qualifications include expertise in Change LifeCycle Management, AI chatbots, Networking, Incident Management, Service Desk management, proficiency in Service Now, and understanding of Windows systems.

What skills are emphasized for this position?

Skills emphasized include excellent communication, collaboration, detail orientation, problem-solving abilities, and a proactive approach to learning new technologies.

How important is compliance with industry standards?

Compliance with all relevant regulations and industry standards is essential for this role.

Will there be opportunities for team training?

Yes, regular training sessions will be conducted to keep the team updated on the latest technologies and best practices.

Consulting
Industry
10,001+
Employees

Mission & Purpose

Cognizant is a multinational technology company that provides a wide range of IT services and solutions to organisations worldwide. Their primary focus is on helping businesses transform and thrive in the digital age. Cognizant's mission and purpose are centred around delivering innovative and cutting-edge technology solutions that drive client success. They offer services such as digital strategy, consulting, technology implementation, and IT outsourcing, enabling companies to adapt to evolving market dynamics, enhance operational efficiency, and deliver exceptional customer experiences. Cognizant's ultimate goal is to empower their clients with the tools, insights, and capabilities needed to navigate complex technological landscapes and achieve their business objectives in an increasingly digital world.