FAQs
What is the job title for this position?
The job title for this position is Associate - Projects.
What is the required experience for applicants?
Applicants should have 10 to 14 years of experience.
What are the main areas of expertise required for this role?
The main areas of expertise required include Change LifeCycle Management, AI-enabled chatbots, Networking, Incident Management, Service Desk, Service Now, and Windows.
Is experience in Pricing Management-Retail and Metering Management required?
Experience in Pricing Management-Retail and Metering Management is considered a plus, but not required.
What is the work model for this position?
This position follows a hybrid work model with day shifts.
Is travel required for this position?
No travel is required for this position.
What are the responsibilities of this role?
Responsibilities include leading the technical team, overseeing chatbot deployment, managing incident processes, supervising the Service Desk, utilizing Service Now, ensuring Windows system stability, and providing training and documentation.
What qualifications are needed for this role?
Qualifications include expertise in Change LifeCycle Management, AI chatbots, Networking, Incident Management, Service Desk management, proficiency in Service Now, and understanding of Windows systems.
What skills are emphasized for this position?
Skills emphasized include excellent communication, collaboration, detail orientation, problem-solving abilities, and a proactive approach to learning new technologies.
How important is compliance with industry standards?
Compliance with all relevant regulations and industry standards is essential for this role.
Will there be opportunities for team training?
Yes, regular training sessions will be conducted to keep the team updated on the latest technologies and best practices.