FAQs
What is the required experience level for this position?
The position requires a minimum of 6 years of overall experience.
Is knowledge of the trading or banking domain necessary for this role?
While not mandatory, knowledge of the trading or banking domain is considered a good to have.
What technical skills are necessary for this position?
Strong technical knowledge of SQL Server or Oracle is necessary, along with experience in application support.
What are the working hours for this position?
The working hours for this position are from 2 PM to 11 PM.
Is experience with ITIL important for this role?
Yes, knowledge of ITIL is essential for this position.
Will I need to interact with customers or business users?
Yes, you will be required to interact with customers on day-to-day issues and communicate with business users and other stakeholders as needed.
What type of support will I be providing in this role?
You will be providing second and third line support for user issues and handling production issues.
Is there a commitment period for this position?
Yes, there is a commitment to stay in the project for 2 years.
What tools or systems will I be expected to use?
Experience with ITSM tools such as ServiceNow and JIRA, along with major incident management, is expected.
Are fluency in English and strong communication skills required?
Yes, fluency in English and strong verbal and written communication skills are required for effective interaction with business users and internal IT teams.