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Associate - Projects

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Cognizant

15d ago

  • Job
    Full-time
    Senior Level
  • IT & Cybersecurity
    Banking & Finance
  • Chennai

AI generated summary

  • You should have 6+ years in trading/commodities, strong SQL/Oracle skills, ITIL knowledge, experience in high-volume environments, and fluent English communication. Commit to 2 years.
  • You will manage incidents, perform SQL troubleshooting, support production issues, communicate with stakeholders, and ensure system operations while preparing reports and solutions in a high-pressure environment.

Requirements

  • Sound business/functional knowledge on trading and commodity side needed 6+ years overall
  • Familiarity with standard support processes such as incident and issue management
  • Experience of working in a high volume time critical environment.
  • Strong Technical Knowledge on SQL Server or Oracle Able to interact with the customer on day to day issues and send reports on daily basis
  • Should have knowledge in ITIL
  • Good to have CTC recon tool experience
  • Willingness to work in 2 PM to 11 PM shift.
  • Commitment to stay in the project for 2 years.
  • With Sound business/functional knowledge on trading and commodity side needed 6+ years
  • Familiarity with standard support processes such as incident and issue management
  • Experience of working in a high volume time critical environment.
  • Strong Technical Knowledge on SQL Server or Oracle Able to interact with the customer on day to day issues and send reports on daily basis
  • Should be able to communicate with Business Users and other stakeholders whenever needed
  • Experienced in Handling Production Issues and provide Bug Fix/ Solution in Production
  • Providing Second and Third line support for user issues
  • Ensuring production systems are fully operational and provide quick work around and solution
  • Must be able to speak fluently in English
  • Strong verbal and written communication both with business users and internal IT teams.
  • Experience in preparing analysing and presenting reports
  • Should have knowledge in ITIL

Responsibilities

  • Demonstrate good knowledge on Application Support life cycle and terminologies - Incident Management Problem Management working knowledge of ITSM tools ServiceNow JIRA Major incident Management
  • SQL good working knowledge
  • Trading or Banking domain knowledge (Good to have)
  • Willingness to work in 2 PM to 11 PM shift
  • Commitment to stay in the project for 2 years
  • With Sound business/functional knowledge on trading and commodity side needed 6+ years
  • Familiarity with standard support processes such as incident and issue management
  • Experience of working in a high volume time critical environment
  • Strong Technical Knowledge on SQL Server or Oracle Able to interact with the customer on day to day issues and send reports on daily basis
  • Should be able to communicate with Business Users and other stakeholders whenever needed
  • Experienced in Handling Production Issues and provide Bug Fix/ Solution in Production
  • Providing Second and Third line support for user issues
  • Ensuring production systems are fully operational and provide quick work around and solution
  • Must be able to speak fluently in English
  • Strong verbal and written communication both with business users and internal IT teams
  • Experience in preparing analysing and presenting reports
  • Should have knowledge in ITIL

FAQs

What is the required experience level for this position?

The position requires a minimum of 6 years of overall experience.

Is knowledge of the trading or banking domain necessary for this role?

While not mandatory, knowledge of the trading or banking domain is considered a good to have.

What technical skills are necessary for this position?

Strong technical knowledge of SQL Server or Oracle is necessary, along with experience in application support.

What are the working hours for this position?

The working hours for this position are from 2 PM to 11 PM.

Is experience with ITIL important for this role?

Yes, knowledge of ITIL is essential for this position.

Will I need to interact with customers or business users?

Yes, you will be required to interact with customers on day-to-day issues and communicate with business users and other stakeholders as needed.

What type of support will I be providing in this role?

You will be providing second and third line support for user issues and handling production issues.

Is there a commitment period for this position?

Yes, there is a commitment to stay in the project for 2 years.

What tools or systems will I be expected to use?

Experience with ITSM tools such as ServiceNow and JIRA, along with major incident management, is expected.

Are fluency in English and strong communication skills required?

Yes, fluency in English and strong verbal and written communication skills are required for effective interaction with business users and internal IT teams.

Consulting
Industry
10,001+
Employees

Mission & Purpose

Cognizant is a multinational technology company that provides a wide range of IT services and solutions to organisations worldwide. Their primary focus is on helping businesses transform and thrive in the digital age. Cognizant's mission and purpose are centred around delivering innovative and cutting-edge technology solutions that drive client success. They offer services such as digital strategy, consulting, technology implementation, and IT outsourcing, enabling companies to adapt to evolving market dynamics, enhance operational efficiency, and deliver exceptional customer experiences. Cognizant's ultimate goal is to empower their clients with the tools, insights, and capabilities needed to navigate complex technological landscapes and achieve their business objectives in an increasingly digital world.