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Associate Scaled Contract Manager - French

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HubSpot

Oct 2, 2024

Applications are closed

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Dublin

Requirements

  • Are fluent in French and English
  • Have strong negotiation skills
  • Are passionate about creating a great customer experience
  • Show clear communication skills with the ability to effectively guide a phone conversation
  • Seek to understand multiple perspectives in a situation
  • Have healthy interpersonal and problem-solving skills
  • Have strong organizational and prioritization skills
  • Embrace a dynamic and motivating environment
  • Invest in relationships with customers and colleagues
  • Contribute to a positive team environment of equality and inclusion

Responsibilities

  • Resolve a high volume of customer inquiries in a timely manner while providing exceptional customer service.
  • Communicate directly with customers and internal colleagues to ensure the execution of customer renewals.
  • Solve complex billing issues that require extensive analysis while moving through different scenarios and systems.
  • You will work in conjunction with other internal teams including Customer Success, Accounts Receivable, and Sales, as well as partnering with Business Enablement on ways to enhance our billing infrastructure.
  • Contribute to the growth of the contract management organization by providing feedback and piloting new processes and playbooks.
  • Help surface good fit leads to sales by driving value in every conversation.

FAQs

Do I need to be fluent in French and English for this role?

Yes, fluency in both French and English is required for the Associate Scaled Contract Manager position.

What will be my main responsibilities in this role?

Your main responsibilities will include resolving customer inquiries, executing customer renewals, solving complex billing issues, collaborating with internal teams, and contributing to the growth of the contract management organization.

Is previous experience in contract management necessary?

While previous experience in contract management is beneficial, the role focuses more on strong communication, problem-solving, and customer service skills.

Will I have the opportunity to work with other teams?

Yes, you will work in conjunction with other internal teams including Customer Success, Accounts Receivable, and Sales.

How important is customer service in this role?

Customer service is a top priority; you will need to provide exceptional service while handling a high volume of customer inquiries.

Are there opportunities for professional development or feedback?

Yes, you will have the opportunity to provide feedback and participate in piloting new processes and playbooks, contributing to your professional development.

What type of work environment can I expect?

You can expect a dynamic and motivating environment that values flexibility, connection, and a positive team atmosphere of equality and inclusion.

Is onboarding required in a HubSpot office for remote employees?

Yes, if you are joining the Engineering team in a full-time role, you will be required to attend a regional HubSpot office for in-person onboarding.

Is there any support available for candidates with disabilities?

Yes, HubSpot is committed to providing accommodations and assistance for candidates with disabilities. You can reach out using the designated form for this purpose.

What resources are available to learn more about HubSpot's culture?

You can learn more about HubSpot's culture through the HubSpot Culture Code, which has over 5 million views, as well as various recognition received for the workplace culture.

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HubSpot

The easy-to-use CRM to scale your business.

Technology
Industry
1001-5000
Employees
2006
Founded Year

Mission & Purpose

HubSpot is a leading CRM platform that provides software and support to help businesses grow better. Our platform includes marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. Today, thousands of customers around the world use our powerful and easy-to-use tools and integrations to attract, engage, and delight customers. HubSpot was named Glassdoor’s #4 Best Place to Work in 2021, and our award-winning culture has been recognized by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more. We build connections, careers, and employee growth by creating a workplace that values flexibility, autonomy, and transparency. You can learn more about our commitment to creating an inclusive and diverse workplace in the HubSpot Culture Code. HubSpot is a hybrid company with employees working fully remotely, from an office, or a mix of the two. We are headquartered in Cambridge, MA with offices in Dublin, Ireland; Singapore; Sydney, Australia; Tokyo, Japan; Berlin, Germany; Paris, France; Bogotá, Colombia; Ghent, Belgium; San Francisco, CA; Portsmouth, NH; London, UK; Toronto, Canada.