FAQs
What is the job title for this position?
The job title for this position is Associate Systems Analyst.
What are the primary responsibilities of this role?
The primary responsibilities include performing frontline technical support for clients, coordinating with clients and internal colleagues to resolve issues, ensuring service availability, escalating complex issues, maintaining documentation, and providing periodic off-hours support.
What skills are valued for success in this role?
Valued skills include a customer-focused mindset, excellent communication skills, technical troubleshooting aptitude, the ability to manage multiple priorities, and strong organizational skills.
Is prior knowledge of financial software required for this position?
No, exposure to electronic trading systems, FIX protocol, or financial software applications is desirable but not required.
What are the educational qualifications needed for this role?
A BA/BS degree in a technical or analytical discipline such as computer science, information technology, engineering, science, economics, mathematics, or statistics is required.
How many years of experience are required for this position?
A minimum of 2-5 years of progressively responsible, relevant experience, preferably in customer-facing roles, is required.
Will I need to provide off-hours support?
Yes, periodic off-hours support is required for this role.
Is travel required for this position?
Travel is unlikely to be required in this position.
What are the company's views on diversity and social responsibility?
State Street believes that diverse backgrounds and experiences contribute to an inclusive environment. They actively engage with communities and support social responsibility initiatives.
Does State Street offer development programs for employees?
Yes, State Street offers a wealth of development programs and educational support to help employees reach their full potential.