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Associate Systems Analyst

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Software Engineering
    IT & Cybersecurity
  • Melbourne
  • Quick Apply

AI generated summary

  • You need strong customer service skills, technical troubleshooting aptitude, excellent communication, and a relevant degree with 2-5 years in customer-facing roles. Flexibility and organization are key.
  • You will provide frontline technical support, troubleshoot client issues, coordinate with stakeholders, ensure service quality, escalate complex problems, and maintain accurate documentation. Periodic off-hours support is also required.

Requirements

  • Proven customer focused mindset and excellent customer service skills
  • Excellent interpersonal, verbal, and written communication skills
  • Aptitude for technical troubleshooting
  • Ability to succeed in a mission critical, technical, customer service and support environment
  • Ability to work effectively with internal departments and external vendors to resolve client issues
  • General familiarity with Windows administration, networking, and databases preferred
  • Exposure to electronic trading systems, FIX protocol, financial software applications, or other enterprise business software desirable, but not required
  • Salesforce administrator or related experience desirable, but not required
  • Ability to manage multiple, simultaneous priorities
  • Proven organizational skills with attention to detail
  • Ability to achieve results without close supervision
  • Self-motivated with the ability to operate independently and also has the strong desire to work as a member of a team
  • Demonstrated practical, hands-on, “can-do” approach, and the ability to work efficiently and creatively
  • Strong analytical and problem-solving skills
  • Travel unlikely to be required
  • Flexibility with schedule and ability to work beyond regular business hours with periodic off hours support required
  • A BA/BS degree in a technical or analytical discipline such as computer science, information technology, engineering, science, economics, mathematics, or statistics required
  • A minimum of 2-5 years of progressively responsible, relevant experience, preferably in customer facing roles
  • Periodic off-hours support

Responsibilities

  • Perform frontline technical support as part of a global team to deliver exemplary customer service to CRD’s SaaS Operations clients.
  • Coordinate with clients, internal Charles River colleagues, and CRD vendors to investigate, troubleshoot, and resolve client-reported problems or issues detected by CRD’s automation tools.
  • Follow departmental procedures to ensure timely, high quality delivery of service to Charles River global SaaS Operations clients and help ensure a “five 9’s” level of service availability.
  • Escalate and track issues which exceed the scope of the frontline support capability.
  • Ensure all internal SaaS Operations tracking systems and documentation are accurate and current.
  • Provide periodic off-hours support.

FAQs

What is the job title for this position?

The job title for this position is Associate Systems Analyst.

What are the primary responsibilities of this role?

The primary responsibilities include performing frontline technical support for clients, coordinating with clients and internal colleagues to resolve issues, ensuring service availability, escalating complex issues, maintaining documentation, and providing periodic off-hours support.

What skills are valued for success in this role?

Valued skills include a customer-focused mindset, excellent communication skills, technical troubleshooting aptitude, the ability to manage multiple priorities, and strong organizational skills.

Is prior knowledge of financial software required for this position?

No, exposure to electronic trading systems, FIX protocol, or financial software applications is desirable but not required.

What are the educational qualifications needed for this role?

A BA/BS degree in a technical or analytical discipline such as computer science, information technology, engineering, science, economics, mathematics, or statistics is required.

How many years of experience are required for this position?

A minimum of 2-5 years of progressively responsible, relevant experience, preferably in customer-facing roles, is required.

Will I need to provide off-hours support?

Yes, periodic off-hours support is required for this role.

Is travel required for this position?

Travel is unlikely to be required in this position.

What are the company's views on diversity and social responsibility?

State Street believes that diverse backgrounds and experiences contribute to an inclusive environment. They actively engage with communities and support social responsibility initiatives.

Does State Street offer development programs for employees?

Yes, State Street offers a wealth of development programs and educational support to help employees reach their full potential.

We’re at the heart of financial services. And our clients are at the heart of everything we do.

Finance
Industry
10,001+
Employees
1792
Founded Year

Mission & Purpose

At State Street, we partner with institutional investors all over the world to provide comprehensive financial services, including investment management, investment research and trading, and investment servicing. Whether you are an asset manager, asset owner, alternative asset manager, insurance company, pension fund or official institution, you can rely on us to be focused on your challenges. We are committed to doing what it takes to help you perform better — now and in the future.