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AsstMgr-Housekeeping

  • Job
    Full-time
    Junior Level
  • Hospitality & Retail
    Facilities Management
  • Hyderabad, +1

AI generated summary

  • You need a high school diploma with 1 year of experience in housekeeping, or a 2-year degree in a related field with no experience required.
  • You will oversee housekeeping operations, manage supplies, ensure guest satisfaction, handle complaints, and supervise staff to maintain high service standards and safety compliance.

Requirements

  • High school diploma or GED; 1 year experience in the housekeeping or related professional area.
  • OR
  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
  • Ensures knowledge

Responsibilities

  • Ensures knowledge and understanding of OSHA regulations are up to date.
  • Oversees all lost and found procedures.
  • Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
  • Inventories stock to ensure adequate supplies.
  • Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
  • Works effectively with the Engineering department on guest room maintenance needs.
  • Understands and complies with loss prevention policies and procedures.
  • Ensures all employees have proper supplies, equipment and uniforms.
  • Assists in supervising an effective inspection program for all guestrooms and public space.
  • Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary.
  • Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.
  • Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance.
  • Handles guest problems and complaints seeking assistance from supervisor as necessary.
  • Assists in the review of comment cards and guest satisfaction results with employees.
  • Sets a positive example for guest relations.

FAQs

What is the job title for this position?

The job title is Assistant Manager - Housekeeping.

Where is this position located?

This position is located at The Westin Hyderabad Hitec City, APIIC Software Layout, Hitec City, Hyderabad, Telangana, India, 500081.

What type of employment is being offered for this role?

This is a full-time management position.

What educational qualifications are required for this job?

Candidates must have a high school diploma or GED with 1 year of experience in housekeeping or a related area, or a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major without any required work experience.

What are the core responsibilities of the Assistant Manager - Housekeeping?

The core responsibilities include managing housekeeping operations and budgets, ensuring exceptional customer service, overseeing lost and found procedures, supervising inspection programs, and managing linen inventory and guest supplies.

Is there a specific focus regarding employee and guest satisfaction in this role?

Yes, the position aims to ensure guest and employee satisfaction while maintaining the operating budget.

What is the role of the Assistant Manager in terms of guest relations?

The Assistant Manager handles guest problems and complaints, assists in the review of comment cards and guest satisfaction results, and sets a positive example for guest relations.

How does the Assistant Manager supervise staff?

The Assistant Manager observes service behaviors of employees, provides feedback, and assists in ensuring all employees have proper supplies, equipment, and uniforms.

Are there any compliance requirements associated with this role?

Yes, the Assistant Manager must ensure knowledge of and compliance with OSHA regulations and loss prevention policies and procedures.

Does Marriott International promote diversity in hiring?

Yes, Marriott International is committed to hiring a diverse workforce and sustaining an inclusive, people-first culture.

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.