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Atlassian Platform Engineer

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McCain Foods

14d ago

  • Job
    Full-time
    Senior Level
  • Software Engineering
    IT & Cybersecurity
  • Toronto

AI generated summary

  • You need 5+ years in Atlassian admin, integrating with ServiceNow and Azure DevOps, strong ITIL/Agile knowledge, scripting skills, and excellent communication. Certifications preferred.
  • You will manage, customize, and support the Atlassian platform, integrate with ServiceNow and Azure DevOps, gather requirements, implement best practices, and ensure system security and performance.

Requirements

  • Experience: 5+ years of experience in Atlassian administration, with a strong background in building and configuring Jira, confluence and Guard from scratch.
  • ServiceNow Experience: Proven experience integrating Atlassian with ServiceNow, including working with REST APIs and ensuring data consistency between platforms.
  • Azure DevOps Experience: Proven experience integrating Atlassian with Azure DevOps, including working with REST APIs and ensuring data consistency between platforms.
  • Best Practices Knowledge: In-depth understanding of ITIL, Agile, DevOps, Lean Management, SAFe, and KCS, and their application in Jira administration and IT service management.
  • Technical Skills: Proficiency in scripting languages such as Groovy and JavaScript, with experience using Jira add-ons like ScriptRunner.
  • Problem-Solving: Strong analytical skills with the ability to troubleshoot complex issues within the Atlassian platform and related integrations.
  • Communication: Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels.
  • Certifications Preferred:
  • ITIL v4 Foundation.
  • Atlassian Certified Jira Administrator.
  • Agile, SAFe, or DevOps certifications are a plus.
  • Education: Bachelor’s degree in Computer Science, Information Systems, or a related field (or equivalent work experience).

Responsibilities

  • Platform Management and Customization: Manage the overall health, performance, and reliability of the Atlassian platform. This includes user management, permission schemes, project configurations, and workflow customizations.
  • Jira Instance Development: Build and configure Jira instances from the ground up, ensuring they align with organizational needs and best practices.
  • Integration with ServiceNow: Develop and maintain integrations between Atlassian and ServiceNow, ensuring seamless data flow and process alignment between the two platforms.
  • Integration with Azure DevOps: Develop and maintain integrations between Atlassian and Azure DevOps, ensuring seamless data flow and process alignment between the two platforms.
  • Requirement Gathering: Collaborate with various departments to understand their needs and translate these into technical requirements for Jira configurations and integrations.
  • Best Practices Implementation: Apply ITIL, Agile, DevOps, Lean Management, SAFe, and KCS best practices to optimize Jira administration and ensure alignment with organizational goals.
  • Enterprise Reporting: Establish consistent reporting across projects to facilitate the roll-up of data across groups, divisions, and departments on dashboards, reports, roadmaps, and other reporting tools.
  • Jira Expertise: Serve as the go-to person for all Jira-related needs. This includes setting up new projects, establishing best practices, and modifying workflows, schemes, and automations to enhance team efficiency.
  • Customization and Scripting: Develop custom Jira plugins, scripts, and workflows using Jira Scripting (Groovy), ScriptRunner, and other tools to automate processes and improve functionality.
  • User Training and Support: Provide training and ongoing support to Atlassian users and project managers across the organization, helping them leverage the platform to its fullest potential.
  • Plugin Management: Identify and implement plugins that meet specific organizational needs, ensuring that the Jira environment is optimized for the tasks at hand.
  • Solution Implementation: Continuously seek out and implement new solutions to address challenges within Atlassian, acting as a problem solver for the platform.
  • Documentation: Create and maintain comprehensive documentation for Jira configurations, integrations, and customizations to ensure clear knowledge transfer and system sustainability.
  • Continuous Improvement: Identify and implement opportunities for process improvements within Jira, focusing on enhancing performance, usability, and system integration.
  • Security and Compliance: Ensure that the Jira environment adheres to all relevant security standards and compliance requirements, particularly in relation to data protection and access controls.
  • Troubleshooting: Diagnose and resolve issues within the Atlassian platform, working with internal teams and external vendors as necessary to minimize downtime and disruptions.

FAQs

What is the main responsibility of the Atlassian Platform Engineer?

The main responsibility of the Atlassian Platform Engineer is to manage, maintain, and optimize the Atlassian platform, including building Jira instances, integrating with ServiceNow and Azure DevOps, and streamlining workflows based on stakeholder requirements.

What qualifications are required for this position?

The qualifications required include 5+ years of experience in Atlassian administration, proficiency in scripting languages like Groovy and JavaScript, experience with ServiceNow and Azure DevOps integrations, and a Bachelor's degree in Computer Science or a related field.

Are there any preferred certifications for this role?

Yes, preferred certifications include ITIL v4 Foundation, Atlassian Certified Jira Administrator, and Agile, SAFe, or DevOps certifications.

What is the work environment like for this position?

The work environment is primarily a standard office environment, with potential for hybrid work arrangements.

Who will the Atlassian Platform Engineer collaborate with internally?

The Atlassian Platform Engineer will collaborate with internal teams such as the ServiceNow Team, PMO, Deployment Services, IT Service Managers, IT Architects, Network Services, IT Security, IT Applications, HR, and Business Users.

What measures of success will be used to evaluate performance in this role?

Measures of success include successful implementation of new Jira instances, high user satisfaction, consistency in reporting, compliance with ITIL processes and best practices, improved workflow efficiency, and effective knowledge sharing and training.

Is travel required for this position?

Yes, travel may be required as necessary.

What kind of support will be provided to Atlassian users?

The Atlassian Platform Engineer will provide training and ongoing support to users and project managers, helping them leverage the platform to its fullest potential.

What types of integrations will the Atlassian Platform Engineer work on?

The Atlassian Platform Engineer will work on developing and maintaining integrations between Atlassian, ServiceNow, and Azure DevOps, ensuring seamless data flow and process alignment between these platforms.

How can candidates request accommodations during the recruitment process?

Candidates can request accommodations throughout the recruitment process by informing the company, which will work with them to meet their needs.

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McCain Foods

Celebrating real connections through delicious, planet-friendly food

1-10
Employees
1957
Founded Year

Mission & Purpose

At McCain Foods we know the importance that food plays in people's lives - the power it has to uplift and bring people, families, businesses and communities together. Guided by our purpose - Celebrating real connections through delicious, planet-friendly food - we believe that working together with our teams, business and community partners will bring sustainable growth and positive change - today, tomorrow and for generations to come. As a privately owned family company with over 65 years of experience, a presence in over 160 countries and a global team of 20,000+ people, our values and culture are at the heart of everything we do. Our product quality, people and customer dedication help us achieve global sales in excess of CDN $11 billion. Through our investment and innovation, we continue to be a global leader in prepared potato products, including our famous French Fries and appetizers. We are passionate about supporting and developing our people-providing opportunities to grow and learn in their roles, as well as building careers for the long term.