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Auto Claims Advisor I

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TD

Dec 9

  • Job
    Full-time
    Junior Level
  • Customer Relations
  • Quick Apply

AI generated summary

  • You should have customer service skills, time management, negotiation ability, solid communication, investigative skills, and a desire for process improvement. CIP pursuit is preferred; licensing may be needed.
  • You will assist customers with auto claims, arrange appraisals and towing, gather documentation, reconcile estimates, ensure coverage understanding, and maintain positive communication throughout.

Requirements

  • One or more years of claims adjusting experience is preferred, but we’re excited to welcome applicants without specific claims experience and are curious about the industry; postsecondary education considered an asset
  • Excellent customer service skills; dedicated to meeting or exceeding the expectations of internal and external clients
  • Superior time management skills and thrives in a fast-paced environment with competing priorities
  • Proven ability to negotiate positive outcomes when reasonably possible
  • Demonstrated clear and professional written and verbal communication skills and a well-practiced active listener
  • Strong ability to conduct thorough investigations; can effectively analyze evidence and identify discrepancies or gaps in data and reports
  • Demonstrated support for company process improvements
  • Candidates actively pursuing their Chartered Insurance Professional (CIP) designation and/or other relevant continuing education are preferred
  • Provincial claims licensing may be required

Responsibilities

  • You'll represent TD Insurance as an Auto Claims Advisor and assist in facilitating and coordinating a claim from start to finish.
  • Support customer claims from start to finish: Arrange towing, set up appraisals and outline to the customer the extent of their coverage under the terms of their policy
  • Gather, organize and verify required information and documentation from all available sources to ensure a thorough and complete compilation of facts to resolve claims
  • Reconcile estimates from new and preferred vendors to ensure appropriate settlements are reached for damages sustained to a customer's vehicle
  • Contribute to team productivity objectives by maintaining a positive file count and open/close ratio
  • Collaborate with internal partners and stakeholders as well as external vendors such as Enterprise and repair shops (e.g., TD Auto Centre partners, our direct repair partner network and non-preferred shops)
  • Research coverage scenarios and apply this knowledge to customer claim files
  • Learn and demonstrate our customer-centric and strategic objectives while contributing to TD Insurance Group’s deliverables
  • Be available to greet and welcome customers as they arrive at TD Auto Centres
  • Every case as unique; apply non-biased and appropriate methods to achieve file resolution, resulting in a fair and equitable claim settlement
  • Communicate clear claims processing requirements to customers while maintaining detailed claims notes and delivering timely progress updates and timely responses to client inquiries
  • Participate as a member of the team and contribute to a positive work environment

FAQs

What is the salary range for the Auto Claims Advisor I position?

The salary range for the Auto Claims Advisor I position is $47,500 - $71,900 CAD.

What type of experience is preferred for this role?

One or more years of claims adjusting experience is preferred, but we welcome applicants without specific claims experience.

What kind of work environment can I expect at TD Insurance?

You can expect a stable and dynamic work environment that values talent and prioritizes professional development.

Is there an opportunity for skill development in this role?

Yes, TD Insurance offers growth opportunities and skill development as defining features of the colleague experience.

What are the working hours for the Auto Claims Advisor I position?

The working hours for this position are 35 hours per week.

Is there a requirement for provincial claims licensing?

Yes, provincial claims licensing may be required for this position.

What type of training will be provided for new hires?

TD Insurance will provide training and onboarding sessions to ensure that you have everything you need to succeed in your new role.

What skills are essential for a successful Auto Claims Advisor?

Essential skills include excellent customer service, superior time management, strong negotiation abilities, and clear communication skills.

How does TD Insurance support colleague well-being?

TD Insurance provides a Total Rewards package that includes health and well-being benefits, savings and retirement programs, paid time off, and various recognition programs.

How does the interview process work for this position?

Candidates of interest will be contacted to schedule an interview, and outcomes will be communicated via email or phone call.

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Mission & Purpose

The Toronto-Dominion Bank & its subsidiaries are collectively known as TD Bank Group (TD). TD is the sixth largest bank in North America by branches & serves approximately 22 million customers in a number of locations in key financial centres around the globe. Over 85,000 TD employees represent the strongest team in banking. Delivering legendary customer experiences is who we are & is part of being the Better Bank. Visit our Careers page to learn more about TD & why TD is a great place to work.