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Automotive eCommerce Sales Associate

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AutoNation

1mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Denver

AI generated summary

  • You need a high school diploma, proven customer service skills, sales experience, strong communication, and a valid driver’s license with a safe record. Tech-savvy and goal-driven are essential.
  • You will engage customers online and in-person, respond to inquiries, guide vehicle purchases, negotiate terms, ensure satisfaction, and facilitate transitions to the Service department.

Requirements

  • High school diploma or equivalent
  • Proven ability to provide an exceptional customer experience
  • Drive to set and achieve targeted goals
  • Prior sales experience, retail preferred
  • Demonstrated communication, consultative, interpersonal and organizational skills
  • The willingness to follow up with customers
  • Experience and desire to work with technology
  • Valid in-state driver’s license and an acceptable, safe driving record

Responsibilities

  • The e-Commerce Sales Associate interacts with hundreds of customers – online, over the phone and in person – to help guide their vehicle purchase in our no-haggle sales environment.
  • Responding to leads in a timely fashion, answering questions, providing information and helping guide customers effectively from phone and internet contact to an in-store experience while providing an exceptional customer experience is key.
  • With your outstanding communication and listening skills, you’ll help our customers select their perfect vehicle, negotiate terms to ensure that payment options meet their lifestyles, budgets, and expectations and close the deal.
  • Our e-Commerce Sales Associates provide an exceptional customer experience both before and after purchase, driving loyalty by following up to ensure customer satisfaction and helping transition customers to the Service department to support their ownership experience.

FAQs

What is the role of the Automotive eCommerce Sales Associate?

The Automotive eCommerce Sales Associate interacts with customers online, over the phone, and in person to help guide their vehicle purchase in a no-haggle sales environment, ensuring an exceptional customer experience throughout the process.

What qualifications are required for this position?

A high school diploma or equivalent, proven ability to provide exceptional customer experience, drive to achieve targeted goals, prior sales experience (preferably retail), strong communication and organizational skills, willingness to follow up with customers, experience with technology, and a valid in-state driver's license with a safe driving record are required.

Is prior experience in automotive sales necessary?

While prior experience in automotive sales is not strictly necessary, prior sales experience, particularly in retail, is preferred.

What does the commission-based compensation structure look like?

The average compensation for this position ranges from $2,858 to $7,757 monthly, based on commission.

What kind of benefits do employees receive?

Employees receive competitive compensation and 401k matching, health, dental, and vision insurance plans, maternity benefits, discounts on vehicles and services, and access to promotional offers through YouDecide.

Is there an opportunity for career development and growth within the company?

Yes, AutoNation is committed to the growth of its associates, providing opportunities for career advancement within the company.

How does AutoNation contribute to the community?

AutoNation engages in philanthropic efforts through its DRVPNK mission, having raised over $40 million for cancer-related causes, demonstrating a strong commitment to making a positive impact.

What is the company culture like at AutoNation?

AutoNation fosters a culture of diversity, equity, and inclusion, valuing innovation, teamwork, and a commitment to making a positive impact in the automotive industry.

Can I apply if I don’t meet every requirement listed?

Yes, AutoNation encourages candidates from all backgrounds to apply, even if they do not meet every requirement.

What is the work environment like for this position?

The work environment encourages a healthy work-life balance and focuses on delivering exceptional service to customers in both sales and post-sales interactions.

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AutoNation

Manufacturing & Electronics
Industry
10,001+
Employees
1996
Founded Year

Mission & Purpose

As America’s most admired automotive retailer, AutoNation is transforming the automotive industry through its bold leadership, innovation, and comprehensive brand extensions. We are committed to hiring driven, diverse Associates and supporting them in growing their career within AutoNation. We offer paid training, competitive pay & benefits, and a culture that believes in investing in our Associates’ professional futures. With over 300 locations from coast to coast, AutoNation has an opportunity for you. We’ve sold over 14 million vehicles, the first automotive retailer to reach this milestone. Our success is driven by our commitment to delivering an excellent Customer experience through customer-focused sales and service processes. We believe deeply in giving back, and every car we sell helps to raise cancer research and treatment awareness with a Pink Plate. We have proudly raised over $40 million dollars to drive out cancer, create awareness, and support critical research. Join us as we pave the way to moving our company, our communities, and our industry forward. Apply today at a location near you or wherever you dream the road will take you.