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Automotive eCommerce Sales Associate (On-Site)

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AutoNation

21d ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Houston

AI generated summary

  • You need a high school diploma, prior sales experience, strong communication skills, a tech-savvy attitude, and a valid driver’s license with a good record.
  • You will assist customers online, by phone, and in-person, guiding vehicle purchases, responding to inquiries, negotiating terms, and ensuring satisfaction through follow-ups and support.

Requirements

  • High school diploma or equivalent
  • Proven ability to provide an exceptional customer experience
  • Drive to set and achieve targeted goals
  • Prior sales experience, retail preferred
  • Demonstrated communication, consultative, interpersonal and organizational skills
  • The willingness to follow up with customers
  • Experience and desire to work with technology
  • Valid in-state driver’s license and an acceptable, safe driving record

Responsibilities

  • The e-Commerce Sales Associate interacts with hundreds of customers – online, over the phone and in person – to help guide their vehicle purchase in our no-haggle sales environment.
  • Responding to leads in a timely fashion, answering questions, providing information and helping guide customers effectively from phone and internet contact to an in-store experience while providing an exceptional customer experience is key.
  • With your outstanding communication and listening skills, you’ll help our customers select their perfect vehicle, negotiate terms to ensure that payment options meet their lifestyles, budgets, and expectations and close the deal.
  • Our e-Commerce Sales Associates provide an exceptional customer experience both before and after purchase, driving loyalty by following up to ensure customer satisfaction and helping transition customers to the Service department to support their ownership experience.

FAQs

Do I need prior experience in the automotive industry to apply?

No, prior experience in the automotive industry is not required, but prior sales experience, especially in retail, is preferred.

What type of environment will I be working in?

You will be working in a no-haggle sales environment, interacting with customers both online and in-person.

Is this position full-time or part-time?

The job posting does not specify, but typically positions like this are full-time.

What are the opportunities for professional growth within AutoNation?

While not explicitly mentioned in the job description, AutoNation values employee development and may provide opportunities for growth and advancement within the company.

Will I receive training if hired?

The job description does not mention training specifics, but typically, companies provide training for new hires to ensure they understand the sales process and customer service expectations.

What benefits are available for employees?

Employees can enjoy competitive compensation, 401k matching, health, dental, and vision insurance plans, associate purchase programs, and discounts on vehicles and services.

How does AutoNation support community initiatives?

AutoNation actively participates in community initiatives through its DRV PNK mission, raising and donating millions for cancer research and treatment.

Is there a specific educational requirement for this position?

Yes, a high school diploma or equivalent is required for this position.

Do I need to have a valid driver’s license?

Yes, a valid in-state driver’s license and an acceptable, safe driving record are required.

What should I do if I don't meet every qualification listed?

If you do not meet every qualification, AutoNation encourages you to apply, as they value diverse backgrounds and experiences.

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AutoNation

Manufacturing & Electronics
Industry
10,001+
Employees
1996
Founded Year

Mission & Purpose

As America’s most admired automotive retailer, AutoNation is transforming the automotive industry through its bold leadership, innovation, and comprehensive brand extensions. We are committed to hiring driven, diverse Associates and supporting them in growing their career within AutoNation. We offer paid training, competitive pay & benefits, and a culture that believes in investing in our Associates’ professional futures. With over 300 locations from coast to coast, AutoNation has an opportunity for you. We’ve sold over 14 million vehicles, the first automotive retailer to reach this milestone. Our success is driven by our commitment to delivering an excellent Customer experience through customer-focused sales and service processes. We believe deeply in giving back, and every car we sell helps to raise cancer research and treatment awareness with a Pink Plate. We have proudly raised over $40 million dollars to drive out cancer, create awareness, and support critical research. Join us as we pave the way to moving our company, our communities, and our industry forward. Apply today at a location near you or wherever you dream the road will take you.