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Automotive Service Advisor - EXPERIENCE Required - Fort McMurray (Main Store)

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  • Job
    Full-time
    Junior, Mid & Senior Level
  • Fort McMurray

Requirements

  • Knowledge of market trends in the automotive service industry.
  • Knowledge and understanding of mechanical components of automobiles.
  • Ability to work effectively with auto parts ordering systems and computerized work order systems.
  • Basic math and keyboarding skills.
  • Good working knowledge of CoStar is an asset.
  • Experience in a similar role, in a Canadian Tire Auto Service Centre, is considered an asset.
  • Valid driver's licence for province of employment.
  • High-School or Equivalent.

Responsibilities

  • Provides excellent customer service and ensures ongoing commitment to the needs of the customer and their vehicle.
  • Responds to customer inquiries in a timely manner, over the phone and in person.
  • Understands customer needs and provides them with a complete solution.
  • Manages customer concerns and problems promptly.
  • Deals with challenging situations in a professional manner.
  • Completes and reviews repair orders with customers.
  • Estimates cost and time for service and repairs needs. Ensures final invoice is the same as estimate and vehicle is delivered on time.
  • Acts as liaison between customers and technicians and manages the status of work orders.
  • Schedules service and repair appointments.
  • Operates computerized work order systems.

FAQs

What is the primary responsibility of the Automotive Service Advisor?

The primary responsibility of the Automotive Service Advisor is to communicate directly with customers, managing their needs and expectations regarding auto service maintenance and repairs, serving as the link between the technician and the customer.

Is experience required for this position?

Yes, experience is required for the Automotive Service Advisor position.

What skills are essential for success in this role?

Superior customer service and communication skills are essential for success in the Automotive Service Advisor role.

What are the main tasks of an Automotive Service Advisor?

Main tasks include providing excellent customer service, responding to inquiries, managing customer concerns, estimating costs and time for services, scheduling appointments, and operating computerized work order systems.

Do I need to have knowledge of automobiles for this job?

Yes, a knowledge and understanding of mechanical components of automobiles is required for this job.

Is there a specific software knowledge that is considered an asset?

Yes, a good working knowledge of CoStar is considered an asset for this position.

What are the potential career opportunities after this position?

Potential career opportunities include advancing to Service Manager and Parts Manager.

What are the physical demands of this job?

The physical demands include standing or walking for up to 8 hours, and lifting or carrying merchandise items of varying weights on a regular basis.

What benefits does Canadian Tire offer for this position?

Canadian Tire offers a competitive compensation and benefits package, potential for profit sharing, employee shopping discounts, flexible work hours, learning and development opportunities, scholarships, and a supportive team environment.

Are there background check requirements for this role?

Yes, as a condition of employment, this position may be subject to successful completion of employment verification as a pre-employment condition.

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With more than 90 Owned Brands, 1,700 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward We proudly provide customers from coast to coast with innovative products and services. From winter snow to summer sun, We Are Here to Make Life in Canada Better.

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