FAQs
What is the primary responsibility of the Automotive Service Advisor?
The primary responsibility of the Automotive Service Advisor is to communicate directly with customers, managing their needs and expectations regarding auto service maintenance and repairs, serving as the link between the technician and the customer.
Is experience required for this position?
Yes, experience is required for the Automotive Service Advisor position.
What skills are essential for success in this role?
Superior customer service and communication skills are essential for success in the Automotive Service Advisor role.
What are the main tasks of an Automotive Service Advisor?
Main tasks include providing excellent customer service, responding to inquiries, managing customer concerns, estimating costs and time for services, scheduling appointments, and operating computerized work order systems.
Do I need to have knowledge of automobiles for this job?
Yes, a knowledge and understanding of mechanical components of automobiles is required for this job.
Is there a specific software knowledge that is considered an asset?
Yes, a good working knowledge of CoStar is considered an asset for this position.
What are the potential career opportunities after this position?
Potential career opportunities include advancing to Service Manager and Parts Manager.
What are the physical demands of this job?
The physical demands include standing or walking for up to 8 hours, and lifting or carrying merchandise items of varying weights on a regular basis.
What benefits does Canadian Tire offer for this position?
Canadian Tire offers a competitive compensation and benefits package, potential for profit sharing, employee shopping discounts, flexible work hours, learning and development opportunities, scholarships, and a supportive team environment.
Are there background check requirements for this role?
Yes, as a condition of employment, this position may be subject to successful completion of employment verification as a pre-employment condition.