Logo of Huzzle

Aveda - Counter Lead - House of Fraser - 15 Hours

  • Job
    Senior (5-8 years) - Expert / Leadership (9+ years)
  • Hospitality & Retail
  • London

AI generated summary

  • You need proven retail management experience, ability to provide top-notch customer service, business planning skills, team leadership, event planning experience, flexibility to work varied hours, and proficiency in retail software and Microsoft office.
  • You will lead a team, create a business plan, host in-store events, manage customer relationships, and drive sales growth in a prestigious beauty retail setting. Opportunity for career advancement and training provided.


  • Proven retail management/assistant retail management experience preferably within cosmetics
  • The ability to provide inspirational, authentic and personalized customer service
  • Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling
  • Previous retail operations experience including inventory and facilities management and cash reconciliation
  • Proven track record of leading a team to achieve sales and customer service targets
  • Experience of creating and executing in-store events
  • Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
  • Previous experience with retail point-of-sale software
  • Proficient in Microsoft office applicants must be able to provide proof of right to live and work in the country if invited to attend for interview


  • This is an exceptional opportunity for you to be Chief Executive Officer of your own store. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.
  • If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.
  • Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry.
  • With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.


What are the main responsibilities of the Counter Lead at Aveda within House of Fraser?

The Counter Lead is responsible for leading, coaching, and developing the team of Sales Associates to achieve sales, customer service, and operational targets. They should have proven leadership, coaching, and business management skills in a fast-paced retail environment.

What qualities are you looking for in candidates for the Counter Lead position?

We are looking for candidates who are dynamic, inspirational, and have proven leadership skills. They should have experience in coaching and developing teams, as well as managing business operations in a retail setting.

What is the expected work schedule for the Counter Lead position at Aveda within House of Fraser?

The Counter Lead position is for 15 hours per week, with flexibility required to meet the needs of the business. Candidates should be able to work evenings, weekends, and holidays as needed.

How important is customer service in this role?

Customer service is a key aspect of the Counter Lead role at Aveda within House of Fraser. The Counter Lead is responsible for ensuring that the team provides excellent customer service to drive sales and build customer loyalty.

What opportunities for growth and development are available for Counter Leads at Aveda within House of Fraser?

Counter Leads have the opportunity to further develop their leadership and business management skills, as well as potentially progress to higher-level management positions within the company. Aveda also offers training and development programs to support career growth.

Retail & Consumer Goods
Founded Year

Mission & Purpose

The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of outstanding luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, M·A·C, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, and the DECIEM family of brands, including The Ordinary and NIOD.


  • Wellness Programs

    Helping employees optimize their physical and emotional wellness is essential to our success and theirs. We connect employees with fitness and mindfulness classes and robust wellbeing programs to enrich many areas of their lives. We create teams and arrange employee and family member participation in community events.

  • Financial Benefits

    Programs Our employees’ financial health is important. In some countries, benefits offered may be in the form of social and employer-provided plans that deliver financial support at retirement. In other areas, we continually review options to introduce voluntary employee benefits where such programs are available.

  • Insurance and Protection

    Wherever possible we offer a baseline of benefits to help improve employees’ security and financial protection, such as life insurance, accident insurance and other programs, many of which are automatically provided by the company.

  • Health Care Benefits

    Our programs support employees’ health and welfare and that of their families, inclusive of all definitions of family. These offerings may be stand-alone or complementary to a country’s socialized benefits, where provided.