FAQs
What is the role of a Service Designer at Citi?
The Service Designer is responsible for developing frameworks that support the organization, collaborating with cross-functional teams, and creating user-centered solutions that align with business objectives and user needs.
How many years of experience are required for the Service Designer position?
The position requires 5-8 years of experience in Service Design, Design Strategy, Human Centered Design, Design Thinking Tools and Methods, or relevant experience.
What qualifications are necessary for this role?
Candidates must have a Bachelor's degree or equivalent experience along with a strong background in Service Design and analytical skills.
Is experience in agile methodology important for this job?
Yes, experience delivering with an agile methodology is an essential qualification for this position.
Where is the primary location for this job?
The primary location for this job is Irving, Texas, United States.
What can I expect in terms of salary for the Service Designer role?
The full-time salary range for this position is $107,120.00 to $160,680.00, depending on experience and qualifications.
Are there opportunities for professional development?
Yes, the role involves coaching and training new recruits, as well as offering knowledge transfer sessions, which support professional development.
What types of benefits does Citi offer to its employees?
Citi offers competitive employee benefits including medical, dental & vision coverage, 401(k), life and disability insurance, wellness programs, and paid time off packages.
Will I need to familiarize myself with specific legal requirements as part of this role?
Yes, candidates should familiarize themselves with the Americans With Disabilities Act (ADA) fundamentals to incorporate these considerations into their designs.
Is Citigroup an equal opportunity employer?
Yes, Citi is an equal opportunity and affirmative action employer, ensuring consideration for all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.