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Band 2 eRostering Support Administrator

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  • Job
    Full-time
    Entry, Junior & Mid Level
  • Birmingham

Requirements

  • Good General Education (e.g. GCSE English and Maths A-C) or GCSE Level 9-4
  • NVQ Level 2 in business administration or similar or equivalent experience in an administrative environment through on-the-job training
  • Experience of working with a range of Microsoft Office packages (e.g. Word, Excel and Outlook)
  • Experience of using IT systems
  • Experience of working in a busy office / customer care environment
  • Understand confidentiality and apply the principles in every day working practice
  • Must be able to demonstrate an understanding of equality and diversity
  • Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
  • Standard keyboard / IT skills
  • Good organisation skills and ability to multitask
  • Good time management skills
  • Ability to deal professionally with enquiries from staff, service users and stakeholders
  • Ability to problem solve
  • Ability to pay attention to detail where there are predictable interruptions to the work pattern
  • Ability to deal with stressful situations and sensitive issues
  • Work effectively and flexibly as part of a team to meet the needs of the services
  • Confident in dealing with people at all levels
  • The post holder will have the ability to pay attention to detail where there are predictable interruptions to the work pattern
  • Ability to work under pressure and deal with stressful situations
  • Ability to travel to multiple sites

Responsibilities

  • The purpose of this role will primarily be to create New Starters on the Healthroster system and update staff changes from information provided by line managers.
  • Also, to create individual user accounts for all service users and reset passwords when requested following a standard process.
  • To liaise with service users via email, telephone, video call and face to face as and when required.

FAQs

What is the primary responsibility of the Band 2 eRostering Support Administrator?

The primary responsibility will be to create New Starters on the Healthroster system, update staff changes from line managers, create individual user accounts, and reset passwords as requested.

What kind of skills are required for this position?

The ideal candidate should possess good communication skills, IT skills, attention to detail, and a willingness for self-development.

Is experience in healthcare necessary for this role?

Experience in healthcare is desirable but not essential for this position.

What level of education is required for applicants?

Applicants should have a good general education, such as GCSE English and Maths at A-C or Level 9-4, and an NVQ Level 2 in business administration or equivalent experience.

Are there any conditions regarding working hours?

Yes, candidates should be willing to work flexibly across the week, which may include some weekends or bank holidays.

Is there a requirement to travel for this role?

Yes, the successful candidate will need the ability to travel to multiple sites as UHB is a multi-site organization.

What type of environment does the eRostering Team operate in?

The eRostering Team operates in a busy office/customer care environment while collaborating with various service users.

How does UHB support the well-being and development of its staff?

UHB is dedicated to investing in the health and wellbeing of staff and offers a variety of training and development opportunities.

What aspects of equality and diversity should candidates understand?

Candidates must demonstrate an understanding of equality and diversity principles and apply them in their everyday working practice.

How is confidentiality regarded in this role?

The candidate must understand and apply the principles of confidentiality in their everyday working practice.

University Hospitals Birmingham NHS Foundation Trust (UHB) is one of the largest teaching hospital trusts in England.

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

University Hospitals Birmingham NHS Foundation Trust (UHB) is one of the largest teaching hospital trusts in England, serving a regional, national and international population. It includes Birmingham Heartlands Hospital, the Queen Elizabeth Hospital Birmingham, Solihull Hospital and Community Services, Good Hope Hospital in Sutton Coldfield and Birmingham Chest Clinic. We also run a number of smaller satellite units, allowing people to be treated as close to home as possible. We see and treat more than 2.2 million people every year across our sites and our hospitals deliver more babies than anywhere else in Europe. We are a regional centre for cancer, trauma, renal dialysis, burns and plastics, HIV and AIDS, as well as respiratory conditions like cystic fibrosis. We also have expertise in premature baby care, bone marrow transplants and thoracic surgery and have the largest solid organ transplantation programme in Europe. We provide a series of highly specialist cardiac, liver and neurosurgery services to patients from across the UK. We are world-renowned for our trauma care and have developed pioneering surgical techniques in the management of ballistic and blast injuries, including bespoke surgical solutions for previously unseen injuries. As a result of its clinical expertise in treating trauma patients and military casualties, the QEHB has been designated both a Level 1 Trauma Centre and host of the UK’s only £20m National Institute for Health Research (NIHR) Surgical Reconstruction and Microbiology Research Centre (SRMRC). We have over 24,000 members of staff and we are committed to investing in their development and their health and wellbeing. UHB is a Stonewall Diversity Champion and aims to achieve positive change for LGBTQ+ people by creating an inclusive, inspiring and equal environment for both staff and service users.

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