Band 3 Medical Secretary - Cardiology

University Hospitals Birmingham NHS Foundation Trust

Aug 1

Applications are closed

Job
Full-time
Junior Level
Birmingham

Requirements

Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4
Business Administration NVQ level 3 or equivalent experience in a clerical environment
AMSPAR Certificate/equivalent qualification or equivalent knowledge of medical terminology
Experience of dealing with the Public/Customer service experience
Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
Experience of using IT systems
Experience of working in a busy environment
Experience of working in Healthcare
Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
Good keyboard / IT skills
Good organisation skills and ability to multitask
Good time management skills
Ability to deal professionally with enquiries from staff
Ability to problem solve
Understand confidentiality and apply the principles
Ability to pay attention to detail where there are predictable interruptions to the work pattern
Ability to deal with stressful situations and sensitive
Work effectively and flexibly as part of a team to meet the needs of the services
Confident in dealing with people at all levels
Must be able to demonstrate an understanding of equality and diversity
Mature open and flexible approach to work
Demonstrates care and compassion
Good inter-personal and communication skills
Good organisational skills
Team Player
Conscientious
Demonstrates reliability, motivation and commitment
Ability to travel to multiple sites
Ability to work under pressure and deal with stressful situations

Responsibilities

To touch type from audio and/or copy type from written documentation the following documents: clinic letters; results letters; discharge summaries; medical reports and reports in response to complaints. This requires an understanding of medical terminology, phraseology, and medications. Some documents may be of a complex or distressing nature
Arranging patients' appointments as required under direction of the Medical Secretary Supervisor
Arranging for patients to be seen for theatre/day case admissions when required and directed by the Medical Secretary Supervisor
To exercise initiative and judgement based on acquired knowledge and experience when dealing with enquiries of a clinical and non-clinical nature
Ensure that clinic letters and discharge summaries are sent out in accordance with the locally agreed time limits
Receiving and dealing with telephone enquiries as appropriate
To maintain the Consultant's diaries as required
Input and look up patient data on Trust IT systems in accordance with Trust policy
To ensure Consultant's post is opened daily and dealt with accordingly
Arrange meetings and appointments as necessary
To assist colleagues as directed by the Medical Secretary Supervisor in times of pressure of work
Obtaining & receiving hospital notes from Medical records Department as required using the case note tracking system
Co-operate in the introduction of new technology and new working practices to ensure the smooth running of the department

FAQs

What are the main responsibilities of a Band 3 Medical Secretary in Cardiology?

The main responsibilities include audio typing clinic letters, discharge summaries, and general correspondence, arranging patient appointments, maintaining Consultants' diaries, dealing with telephone enquiries, and assisting with the administration of the wider department.

What qualifications are required for this position?

The essential qualifications include a good general education (e.g., GCSE English and Maths A-C) and a Business Administration NVQ level 3 or equivalent experience in a clerical environment.

Is experience in healthcare desirable for this role?

Yes, experience of working in a healthcare environment is considered desirable for this position.

What skills are essential for a Band 3 Medical Secretary?

Essential skills include good communication and customer care skills, keyboard and IT skills, organization and time management skills, problem-solving abilities, and an understanding of confidentiality.

Is there any training provided for this role?

Yes, the organization offers a wide variety of training and development opportunities to support personal and career development objectives.

Are there opportunities for career advancement in this position?

Yes, the role is part of a dedicated team, and staff are encouraged to develop their skills and progress within the organization.

What is the work environment like for a Medical Secretary in Cardiology?

The work environment is busy and may involve dealing with sensitive and distressing information, requiring a compassionate and empathic approach when interacting with patients and their families.

Are there any specific IT systems that I will need to use?

Yes, you will be required to input and look up patient data on Trust IT systems in accordance with Trust policy.

Is flexibility in working hours an option for this role?

Yes, there is a commitment to offering flexible working arrangements where possible to support staff well-being.

How does the organization promote equality and diversity?

The organization is committed to creating an inclusive environment, ensuring each staff member feels valued and empowered to voice their opinions, and actively removing barriers to ensure equity of opportunity.

University Hospitals Birmingham NHS Foundation Trust

University Hospitals Birmingham NHS Foundation Trust (UHB) is one of the largest teaching hospital trusts in England.

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Mission & Purpose

University Hospitals Birmingham NHS Foundation Trust (UHB) is one of the largest teaching hospital trusts in England, serving a regional, national and international population. It includes Birmingham Heartlands Hospital, the Queen Elizabeth Hospital Birmingham, Solihull Hospital and Community Services, Good Hope Hospital in Sutton Coldfield and Birmingham Chest Clinic. We also run a number of smaller satellite units, allowing people to be treated as close to home as possible. We see and treat more than 2.2 million people every year across our sites and our hospitals deliver more babies than anywhere else in Europe. We are a regional centre for cancer, trauma, renal dialysis, burns and plastics, HIV and AIDS, as well as respiratory conditions like cystic fibrosis. We also have expertise in premature baby care, bone marrow transplants and thoracic surgery and have the largest solid organ transplantation programme in Europe. We provide a series of highly specialist cardiac, liver and neurosurgery services to patients from across the UK. We are world-renowned for our trauma care and have developed pioneering surgical techniques in the management of ballistic and blast injuries, including bespoke surgical solutions for previously unseen injuries. As a result of its clinical expertise in treating trauma patients and military casualties, the QEHB has been designated both a Level 1 Trauma Centre and host of the UK’s only £20m National Institute for Health Research (NIHR) Surgical Reconstruction and Microbiology Research Centre (SRMRC). We have over 24,000 members of staff and we are committed to investing in their development and their health and wellbeing. UHB is a Stonewall Diversity Champion and aims to achieve positive change for LGBTQ+ people by creating an inclusive, inspiring and equal environment for both staff and service users.