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Band 3 Outpatient Administrator - Barberry Centre

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Birmingham and Solihull Mental Health NHS Foundation Trust

1mo ago

  • Job
    Full-time
    Junior Level
  • People, HR & Administration
    Healthcare
  • Birmingham

AI generated summary

  • You must demonstrate initiative, strong organizational skills, and assist in booking outpatient appointments and developing an efficient system while ensuring effective communication.
  • You will greet patients, manage appointments, handle correspondence, support team communication, and assist in booking outpatient appointments efficiently.

Requirements

  • It is essential that applicants are able to work on their own initiative, demonstrate effective organisational and administrative skills.
  • Provide an efficient service to Barberry Outpatients ensuring that all enquiries and booking requests are processed in a timely and efficient manner under circumstances of minimal supervision.
  • Assist in the booking of outpatient appointments for Specialties with guidance from the Outpatient Supervisor.
  • The post holder will assist in the development of a smooth running appointment booking system for new and existing patients within the service.
  • The post holder will ensure effective communication pathways exist in a manner, which positively reflects the values of the organisation.

Responsibilities

  • The post holder will undertake meeting and greeting patients, the monitoring, recording and booking of appointments and managing a busy telephone line, the receiving of all incoming mail and ensuring action is taken appropriately, processing clinical letters and other correspondence. Alongside undertaking a wide range of administrative duties.
  • You will work in conjunction with other team members; ensuring administrative support is available in our busy outpatient department. This will include liaison with multi-disciplinary team members, other health professionals, GP’s, social workers, service users, carers and other appropriate agencies.
  • Provide an efficient service to Barberry Outpatients ensuring that all enquiries and booking requests are processed in a timely and efficient manner under circumstances of minimal supervision.
  • Assist in the booking of outpatient appointments for Specialties with guidance from the Outpatient Supervisor. The post holder will assist in the development of a smooth running appointment booking system for new and existing patients within the service. The post holder will ensure effective communication pathways exist in a manner, which positively reflects the values of the organisation.

FAQs

What are the primary responsibilities of a Band 3 Outpatient Administrator at the Barberry Centre?

The primary responsibilities include meeting and greeting patients, booking and managing appointments, handling a busy telephone line, processing clinical letters, and a variety of other administrative duties.

Is previous experience in a healthcare setting required for this position?

While previous experience in a healthcare setting can be beneficial, it is not explicitly required; however, applicants must demonstrate effective organizational and administrative skills.

Will the administrator need to interact with other healthcare professionals?

Yes, the role involves liaising with multi-disciplinary team members, health professionals, GP’s, social workers, service users, carers, and other appropriate agencies.

What qualities are essential for this role?

It is essential that applicants can work on their own initiative and demonstrate effective organizational and administrative skills.

How will the outpatient appointments be managed?

The post holder will assist in the booking of outpatient appointments and help develop a smooth running appointment booking system for both new and existing patients.

How does this position contribute to the overall mission of Birmingham and Solihull Mental Health NHS Foundation Trust?

The role provides essential administrative support that ensures patients experience efficient service and effective communication, thereby contributing to the Trust's mission to improve mental health wellbeing and meet the needs of the community.

Can I contact someone for more information about the job?

Yes, for further details or informal visits, you can contact Lisa Yates, the Outpatient/Support Services Manager, via email at lisa.yates7@nhs.net or by telephone at 01213012325.

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Birmingham and Solihull Mental Health NHS Foundation Trust

Our vision is simple: improving mental health wellbeing.

Science & Healthcare
Industry
1001-5000
Employees

Mission & Purpose

Birmingham and Solihull Mental Health Foundation Trust (BSMHFT) is proud to provide inpatient, community and specialist mental health care for over 71,000 people across Birmingham and Solihull and the West Midlands. Our services include rehabilitation, addiction, secure care, home treatment, assertive outreach, early intervention, place of safety and wellbeing. We also manage the delivery of mental health care in HMP Birmingham. With 5,300 staff working across 40 sites - and serving a culturally and socially diverse population of 1.3 million people – we are one of the biggest and most complex mental health trusts in the country.