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Band 3 - Parking Administrator

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  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    People, HR & Administration
  • London

Requirements

  • - Customer service focussed, communicating in a polite and friendly manner, and demonstrating tact and diplomacy when discussing the needs of the service user.
  • - Able to prioritise tasks and manage your workload accordingly.

Responsibilities

  • - Provide the administration for the parking team.
  • - Monitor and respond to emails in the shared Outlook mailbox and answer calls from staff and members of the public.
  • - Deal with queries and process permit requests, parking exemptions, and penalty charge notices; following processes to ensure appropriate and fair decision-making regarding parking access and charges.
  • - Communicate in a polite and friendly manner, demonstrating tact and diplomacy when discussing the needs of the service user.
  • - Prioritise tasks and manage your workload accordingly.

FAQs

What are the main responsibilities of the Parking Administrator role?

The main responsibilities include managing the administration for the parking team, monitoring and responding to emails in the shared Outlook mailbox, answering calls from staff and the public, dealing with queries, processing permit requests, parking exemptions, and penalty charge notices, and ensuring appropriate decision-making regarding parking access and charges.

Is customer service experience required for this position?

Yes, a customer service focus is essential, and candidates should demonstrate the ability to communicate in a polite and friendly manner while exhibiting tact and diplomacy when addressing service user needs.

What skills are needed to manage the workload in this role?

Candidates should be able to prioritize tasks effectively and manage their workload accordingly to provide timely responses and excellent customer service.

How many patients does the Royal Free London NHS Foundation Trust serve?

The Royal Free London NHS Foundation Trust cares for over 1.6 million patients across its three main hospitals.

Can I find out more about the Royal Free London NHS Foundation Trust?

Yes, for additional information, you can follow the link: https://www.royalfreelondonjobs.co.uk/

Who can I contact for more information about the role?

For further details or informal visits, you can contact Habibur Rakib, the Business Support Officer.

Does the role offer flexible working hours?

Yes, the Royal Free London NHS Foundation Trust offers flexible hours as part of their commitment to supporting employees' work-life balance.

Is there potential for career advancement in this position?

Yes, the size and influence of the Royal Free London NHS Foundation Trust provide unrivaled career opportunities for advancement and personal development.

What is the main focus of the parking team?

The main focus of the parking team is to manage the car parks and address all parking-related queries from staff, visitors, and the public, ensuring access to the sites is facilitated for all users.

What is the location of the job?

The position is part of the parking team located at the Royal Free Group hospitals.

Delivering world class expertise at Barnet, Chase Farm and the Royal Free hospitals. We represent the NHS at its best.

Science & Healthcare
Industry
10,001+
Employees
1828
Founded Year

Mission & Purpose

Today, the Royal Free London NHS Foundation Trust runs three London hospitals; Barnet Hospital in north London, Chase Farm Hospital in Enfield and the Royal Free Hospital in Hampstead. Barnet Hospital and Chase Farm Hospital became part of the Royal Free London NHS Foundation Trust on 1 July 2014. Last year our highly skilled healthcare teams provided treatment and care for over a million patients and achieved some of the best clinical outcomes in England. Our mortality rates have been the best among England's hospital trusts for many years. Our goal is to continue excelling and to be in the top 10 per cent in the UK for clinical research, scientific medical research and teaching outcomes. We provide a wide range of routine and specialist health services and we aim to deliver world class healthcare to our patients. To do so, we combine world class expertise with leading healthcare that is local, patient-focused and friendly.

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