FAQs
What is the job title for this position?
The job title is Band 3 Receptionist/Administrator at the Zinnia Centre.
What is the main purpose of this role?
The main purpose of this role is to serve as the first point of contact for patients, staff, and visitors while providing reception and administrative support within the Zinnia Community Mental Health Team.
What type of services does the Zinnia Community Mental Health Team provide?
The Zinnia Community Mental Health Team provides assessment, specialist support, treatment, and care planning for service users with functional mental health problems, including conditions such as depression and psychotic mental illness.
What are some of the key responsibilities of the Receptionist/Administrator?
Key responsibilities include monitoring, recording, and booking appointments, managing a busy telephone line, receiving incoming mail, processing clinical letters, and ensuring administrative support for all team members.
What type of team environment is this position part of?
This position is part of a multidisciplinary team operating within an integrated hub alongside other services.
Is prior experience necessary for this role?
Yes, it is an exciting opportunity for experienced applicants who can demonstrate effective organizational and administrative skills and work on their own initiative.
Who can I contact for more information or to arrange an informal visit?
You can contact Julie Barrett, the East Hub Admin Lead, at julie.barrett12@nhs.net or call 07383695650. Alternatively, you can reach out to Rachel Moseley, the Reception Supervisor, at r.moseley@nhs.net or call 07985 883978.
What qualities are important for a candidate applying for this position?
It is essential for candidates to present in a friendly and approachable manner and to demonstrate effective organizational and administrative skills.
What renowned services does Birmingham and Solihull Mental Health NHS Foundation Trust provide beyond this role?
The Trust provides a range of mental healthcare services across Birmingham and Solihull, specialized services nationally, as well as medical, nursing, and psychology training, and is noted for its research and innovation.
How does the Trust support the local community?
The Trust aims to provide excellent care to its culturally diverse community, addressing high levels of deprivation and ensuring everyone can access the help they need.