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Band 3 Receptionist/Switchboard Operator - Northcroft

  • Job
    Full-time
    Junior Level
  • Customer Relations
    People, HR & Administration
  • Birmingham

AI generated summary

  • You need prior reception experience, a level 2 admin/customer care qualification, clear communication skills, Microsoft Office proficiency, and NHS/public interaction experience is a plus.
  • You will handle reception and switchboard tasks, serving as the first contact for the public and service users across various teams within the Trust.

Requirements

  • Previous experience of working in a reception role is required, as well as a level 2 administration/customer care qualification.
  • You must be able to communicate clearly, both verbally and in writing, and have the ability to work alone or as a team member.
  • You must also be proficient in Microsoft Office applications.
  • Previous experience within the NHS and dealing with the general public would be an advantage.

Responsibilities

  • To provide a full range of reception, switchboard and administrative duties.
  • To be the first point of contact for the public, visitors and service users when contacting Community Services, Steps to Recovery, AOT, HTT and Acute teams across the Birmingham and Solihull Mental Health NHS Foundation Trust.

FAQs

What are the primary responsibilities of the Band 3 Receptionist/Switchboard Operator?

The primary responsibilities include providing a high quality reception service, acting as the first point of contact for visitors and callers, and performing a full range of reception, switchboard, and administrative duties for various teams within the Birmingham and Solihull Mental Health NHS Foundation Trust.

Is previous experience in a reception role required for this position?

Yes, previous experience of working in a reception role is required, along with a level 2 administration/customer care qualification.

What skills are necessary for this job?

You must be able to communicate clearly, both verbally and in writing, and have proficiency in Microsoft Office applications. Additionally, the ability to work independently or as part of a team is essential.

Is experience in the NHS beneficial for this role?

Yes, previous experience within the NHS and dealing with the general public would be an advantage.

What is the working pattern for this position?

The working pattern is Week 1 - Saturday from 15:00 to 22:00, and Week 2 - Sunday from 07:30 to 15:00.

How can I get in touch for further details or informal visits?

You can contact Dharshana Arulselvan, Switchboard Supervisor at d.arulselvan1@nhs.net or by telephone at 0121 301 7400.

What is the mission of the Birmingham and Solihull Mental Health NHS Foundation Trust?

The mission is to improve mental health wellbeing and meet the needs of the 70,000 people served each year, providing compassionate and inclusive care while ensuring access to services for a culturally diverse population.

Is training provided for new employees?

The job description does not specifically mention training, but given the nature of the role within the NHS, it is likely that some form of training will be provided.

Our vision is simple: improving mental health wellbeing.

Science & Healthcare
Industry
1001-5000
Employees

Mission & Purpose

Birmingham and Solihull Mental Health Foundation Trust (BSMHFT) is proud to provide inpatient, community and specialist mental health care for over 71,000 people across Birmingham and Solihull and the West Midlands. Our services include rehabilitation, addiction, secure care, home treatment, assertive outreach, early intervention, place of safety and wellbeing. We also manage the delivery of mental health care in HMP Birmingham. With 5,300 staff working across 40 sites - and serving a culturally and socially diverse population of 1.3 million people – we are one of the biggest and most complex mental health trusts in the country.