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Band 3 Switchboard/Receptionist - Northcroft

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Birmingham and Solihull Mental Health NHS Foundation Trust

1mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    People, HR & Administration
  • Birmingham

AI generated summary

  • You need reception experience, a level 2 admin/customer care qualification, clear communication skills, proficiency in Microsoft Office, and NHS experience is a plus.
  • You will handle reception and switchboard tasks, serving as the first contact for the public, visitors, and service users across various community mental health teams.

Requirements

  • Previous experience of working in a reception role is required, as well as a level 2 administration/customer care qualification.
  • You must be able to communicate clearly, both verbally and in writing, and have the ability to work alone or as a team member.
  • You must also be proficient in Microsoft Office applications.
  • Previous experience within the NHS and dealing with the general public would be an advantage.

Responsibilities

  • To provide a full range of reception, switchboard and administrative duties.
  • To be the first point of contact for the public, visitors and service users when contacting Community Services, Steps to Recovery, AOT, HTT and Acute teams across the Birmingham and Solihull Mental Health NHS Foundation Trust.

FAQs

What is the primary role of the Band 3 Switchboard/Receptionist at Northcroft?

The primary role is to provide a high-quality reception service, acting as the first point of contact for all visitors and callers to Northcroft, and liaising professionally with various stakeholders.

What qualifications are required for this position?

A level 2 administration/customer care qualification is required along with previous experience in a reception role.

What skills are essential for applicants?

Applicants must be able to communicate clearly both verbally and in writing, work independently or as part of a team, and have proficiency in Microsoft Office applications.

Is previous experience in the NHS advantageous for this role?

Yes, previous experience within the NHS and dealing with the general public would be considered advantageous.

What are the working hours for this position?

The working hours include Week 1: Monday to Friday from 07:30 to 15:30 and Friday from 08:00 to 18:00, and Week 2: Monday from 07:30 to 15:30 and Sunday from 15:00 to 22:00.

Who can I contact for further details or informal visits regarding this position?

You can contact Rajeshree Mandalia, the Admin Lead, at the email address rajeshree.mandalia@nhs.net or by telephone at 01213016677.

What kind of services does the Birmingham and Solihull Mental Health NHS Foundation Trust provide?

The Trust provides a range of mental healthcare services across Birmingham and Solihull, along with specialized services nationally.

What is the work environment like at Birmingham and Solihull Mental Health NHS Foundation Trust?

The work environment is characterized by a culturally diverse population, with a team committed to compassionate and inclusive care, aiming to meet the needs of those served.

Is there an opportunity for professional development within the Trust?

Yes, the Trust offers medical, nursing, and psychology training, with a strong emphasis on research and innovation.

How does this role contribute to the community?

This role is essential in ensuring that everyone has access to mental healthcare services, supporting the community's mental health and wellbeing needs.

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Birmingham and Solihull Mental Health NHS Foundation Trust

Our vision is simple: improving mental health wellbeing.

Science & Healthcare
Industry
1001-5000
Employees

Mission & Purpose

Birmingham and Solihull Mental Health Foundation Trust (BSMHFT) is proud to provide inpatient, community and specialist mental health care for over 71,000 people across Birmingham and Solihull and the West Midlands. Our services include rehabilitation, addiction, secure care, home treatment, assertive outreach, early intervention, place of safety and wellbeing. We also manage the delivery of mental health care in HMP Birmingham. With 5,300 staff working across 40 sites - and serving a culturally and socially diverse population of 1.3 million people – we are one of the biggest and most complex mental health trusts in the country.