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Bank System Administrator

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Manulife

8d ago

  • Job
    Full-time
    Mid Level
  • IT & Cybersecurity
    Business, Operations & Strategy
  • Quezon City
  • Quick Apply

AI generated summary

  • You need a degree in IT, strong problem-solving and communication skills, attention to detail, a proactive attitude, and a drive for continuous improvement.
  • You will manage user access provisioning, troubleshoot requests, collaborate with vendors and business areas, and update documentation while ensuring timely access based on role requirements.

Requirements

  • Bachelor’s degree or equivalent experience in Information Technology
  • Strong problem-solving skills with the ability to research issues where the resolution is not readily apparent
  • Good team player with strong written and verbal communication skills and the ability to build relationships across multiple levels of the organization.
  • Proactive / can-do approach and attitude. Thorough attention to detail and accuracy of deliverables
  • Self-motivated and directed, with keen attention to detail
  • Ability to identify and pursue continuous improvements

Responsibilities

  • Manage and execute user access provisioning and de-provisioning processes for various Bank systems and applications
  • Ensure timely and accurate provisioning of user accounts and access rights based on role requirements and business needs
  • Investigate and troubleshoot access management requests
  • Connect with internal and external vendors for access management and escalate when required to ensure Service Levels are met
  • Reviewing intake items to BSD and transition items to squads as needed
  • Undertake ad hoc assignments or special business projects as assigned
  • Work with Bank Operational Controls (BOC) for decisions on access requests as required
  • Maintain a good working relationship with internal business areas that provision our access requests
  • Collaborate in the updating of procedure documentation

FAQs

What is the job title for this role?

The job title is Bank System Administrator.

What are the main responsibilities of a Bank System Administrator?

The main responsibilities include managing user access provisioning and de-provisioning processes for various bank systems and applications, ensuring timely and accurate provisioning of user accounts, investigating access management requests, and collaborating with internal and external vendors.

What qualifications are required for this position?

A Bachelor’s degree or equivalent experience in Information Technology is required, along with strong problem-solving skills, good communication skills, and a proactive attitude.

What kind of workplace culture does Manulife offer?

Manulife offers a supportive and collaborative workplace culture that values wellness and well-being.

Are there any benefits offered to employees?

Yes, employees receive competitive salary packages, performance bonuses, day one HMO coverage (including dependents), retirement savings benefits, and extensive training resources.

How does Manulife support diversity and inclusion?

Manulife is committed to attracting, developing, and retaining a diverse workforce and fostering an inclusive work environment free from discrimination.

What is the format of working arrangements for this position?

The working arrangement for this position is hybrid.

What should I do if I need a reasonable accommodation during the application process?

You should contact recruitment@manulife.com to request a reasonable accommodation in the application process.

Is prior access management experience necessary for this role?

While not explicitly stated, having experience or knowledge in access management would likely be beneficial for this role.

What kind of projects may a Bank System Administrator be involved in?

A Bank System Administrator may undertake ad hoc assignments or special business projects as assigned and collaborate in updating procedure documentation.

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Manulife

Finance
Industry
10,001+
Employees

Mission & Purpose

Manulife is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We have more than 40,000 employees, over 116,000 agents serving ~34 million customers worldwide, and over $1.3 trillion in assets under management and administration.