FAQs
What is the primary responsibility of the Banking Monitoring - MCD role?
The primary responsibility is to lead and manage the Application monitoring Operations and the team of Application support staff members.
What types of incidents will I be responsible for in this position?
You will be responsible for incident identification, assessment, quantification, reporting, communication, mitigation, and monitoring.
Is compliance a part of this role?
Yes, ensuring compliance with policy, process, and procedure adherence is a key aspect of this role.
Will I need to prepare reports and dashboards?
Yes, you will create reports, dashboards, and metrics for operations and present them to senior management.
Is this position flexible regarding work hours?
Yes, the role requires flexibility to work in shifts and on-call models.
What involvement will I have with client communications?
You will be responsible for preparing and chairing monthly service review calls with senior management and clients/onshore.
Will I have a role in recruitment and staffing?
Yes, you will manage staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.
How will I contribute to the team's knowledge and performance?
You will develop and maintain an educational environment to ensure the knowledge and performance of the group is constantly advancing.
Are there opportunities for career growth in this position?
Yes, you will be supported by leaders who care about your health and well-being and provide opportunities to deepen your skills and broaden your horizons.
What is the company culture like at CGI?
CGI emphasizes ownership, teamwork, respect, and belonging, encouraging employees to actively shape the company’s strategy and direction.