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d'Lite Healthy On The Go

2mo ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Hospitality & Retail
  • Scottsdale

AI generated summary

  • You must be 18+, a high school graduate, dependable, and eager to learn. Strong communication, guest service skills, and weekend availability are needed. Customer service and barista experience preferred.
  • You will provide excellent customer service, prepare drinks, maintain the barista station, educate customers, handle cash, and support the team while managing high-volume periods calmly.

Requirements

  • 18+ years of age
  • High school graduate
  • Prefer prior customer service experience
  • Prefer prior Barista experience, it is not required
  • Dependable, honest, trustworthy, possesses integrity
  • Positive attitude and great personal drive
  • Courteous and enthusiastic
  • Willingness and ability to learn in a fast-paced sales environment
  • Exceptional communication skills
  • Exceptional guest services skills
  • Basic math and computer skills
  • Prefer proficiency on Aloha POS, it is not required
  • Prefer ability to handle multiple projects simultaneously and efficiently
  • Successful completion of General Team Member Training Certification
  • Successful completion of Barista Training Certification
  • Ability to learn and maintain knowledge of company’s products and procedures
  • Availability to work on weekends
  • Reliable transportation

Responsibilities

  • Superior customer service through fast, efficient, accurate, and proper drink production all completed to company standards
  • Continuously test all drink products for taste, appearance, consistency to align with company drink standards
  • Clean and maintain the barista station on a regular basis, including proper timely maintenance on all machines and equipment
  • Superior knowledge of entire drink menu, ingredients, modifications, allergens, upcharge costs
  • Educates and informs customers about the differences among coffee beans and coffee drinks, and other drinks on the menu
  • Supports the Front of House team by ensuring that customers are professionally and enthusiastically greeted, guided through menu, and processed efficiently with a friendly, positive attitude aligning with company core values
  • Completes position Primary and Secondary Responsibilities as well as Daily Duties at a superior level
  • Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set positive examples for rest of team
  • At times, field inside, drive-thru, and phone orders
  • At times, operates a Point of Sale system [POS]
  • At times, performs work of other team members as needed
  • Proper cash handling procedures at all times
  • Addresses customer complaints and reports to SL and/or GM
  • Keeps company passwords and intellectual property confidential
  • Demonstrates a positive, helpful attitude as well as presenting professional conduct and appearance at all times
  • Use, implementation, and adherence to all company policies, procedures, systems and processes
  • Regular and predictable attendance: The scheduled working hours for this position range from Sunday – Saturday from 5:30am to 5:30pm and shifts range from 4 to 8 hours in length

FAQs

What is the employment type for the Barista position?

The employment type for the Barista position is part-time.

What are the working hours for the Barista position?

The scheduled working hours range from Sunday to Saturday, from 5:30 am to 5:30 pm, with shifts ranging from 4 to 8 hours in length.

Is prior Barista experience required for this position?

No, prior Barista experience is preferred but not required.

Where is the job location for the Barista position?

The job location is in Scottsdale, AZ.

What kind of training is required for the Barista position?

The Barista is required to successfully complete General Team Member Training Certification and Barista Training Certification.

What qualities are expected from a Barista?

The Barista is expected to be dependable, honest, trustworthy, possess integrity, have a positive attitude, and demonstrate exceptional communication and guest service skills.

Is experience in customer service necessary?

Prior customer service experience is preferred but not strictly required.

Are employees required to dress professionally?

Yes, employees must maintain professional dress, speech, and behavior at all times.

What benefits can a Barista expect for performing well?

Baristas will receive a competitive compensation package and have opportunities for growth in a challenging and rewarding environment.

Is availability on weekends required for this position?

Yes, availability to work on weekends is required.

Are there any physical requirements for this role?

Yes, the Barista position involves frequent standing, walking, bending, and lifting items weighing up to 20 lbs regularly, with occasional lifting of heavier items.

How should a Barista handle customer complaints?

The Barista should address customer complaints and report them to the Shift Leader or General Manager.

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d'Lite Healthy On The Go

We provide a healthy alternative to 'fast food' without sacrificing taste or convenience for people on-the-go.

Travel & Leisure
Industry
1-10
Employees
2007
Founded Year

Mission & Purpose

d'Lite Healthy On The Go is an emerging quick-serve, health-conscious kitchen and coffee house brand, offering even more convenience with its drive-thru model. We provide a healthy alternative to ‘fast food’ without sacrificing taste or convenience for people on – the – go. We offer organic and all natural fresh ingredients, including locally grown produce when available. We choose to reduce impact on the environment by recycling and using earth friendly products. d'Lite has a cult-like following and truly delivers 'health fast-food'. d'Lite Healthy On The Go is currently seeking to award franchises to owner | operators in the Southwest market. Visit us online and complete an Online Inquiry Form to get started!