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d'Lite Healthy On The Go

2mo ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Hospitality & Retail
  • Scottsdale

AI generated summary

  • You must be 18+, a high school graduate, dependable, have a positive attitude, good communication skills, and preferably prior customer service or Barista experience. Weekend availability is required.
  • You will provide exceptional customer service, prepare and taste drinks, maintain the barista station, educate customers on menu items, manage orders, handle cash, and uphold company standards.

Requirements

  • 18+ years of age
  • High school graduate
  • Prefer prior customer service experience
  • Prefer prior Barista experience, it is not required
  • Dependable, honest, trustworthy, possesses integrity
  • Positive attitude and great personal drive
  • Courteous and enthusiastic
  • Willingness and ability to learn in a fast-paced sales environment
  • Exceptional communication skills
  • Exceptional guest services skills
  • Basic math and computer skills
  • Prefer proficiency on Aloha POS, it is not required
  • Prefer ability to handle multiple projects simultaneously and efficiently
  • Successful completion of General Team Member Training Certification
  • Successful completion of Barista Training Certification
  • Ability to learn and maintain knowledge of company’s products and procedures
  • Availability to work on weekends
  • Reliable transportation

Responsibilities

  • Superior customer service through fast, efficient, accurate, and proper drink production all completed to company standards
  • Continuously test all drink products for taste, appearance, consistency to align with company drink standards
  • Clean and maintain the barista station on a regular basis, including proper timely maintenance on all machines and equipment
  • Superior knowledge of entire drink menu, ingredients, modifications, allergens, upcharge costs
  • Educates and informs customers about the differences among coffee beans and coffee drinks, and other drinks on the menu
  • Supports the Front of House team by ensuring that customers are professionally and enthusiastically greeted, guided through menu, and processed efficiently with a friendly, positive attitude aligning with company core values
  • Completes position Primary and Secondary Responsibilities as well as Daily Duties at a superior level
  • Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set positive examples for rest of team
  • At times, field inside, drive-thru, and phone orders
  • At times, operates a Point of Sale system [POS]
  • At times, performs work of other team members as needed
  • Proper cash handling procedures at all times
  • Addresses customer complaints and reports to SL and/or GM
  • Keeps company passwords and intellectual property confidential
  • Demonstrates a positive, helpful attitude as well as presenting professional conduct and appearance at all times
  • Use, implementation, and adherence to all company policies, procedures, systems and processes
  • Regular and predictable attendance: The scheduled working hours for this position range from Sunday – Saturday from 5:30am to 5:30pm and shifts range from 4 to 8 hours in length.

FAQs

What are the working hours for the Barista position?

The scheduled working hours for this position range from Sunday to Saturday, from 5:30 am to 5:30 pm, with shifts ranging from 4 to 8 hours in length.

Is prior experience as a Barista required for this position?

No, prior Barista experience is preferred but not required.

What qualities are you looking for in a candidate for the Barista position?

We are looking for a dependable, honest, and trustworthy individual with a positive attitude, great personal drive, and exceptional communication skills.

What training is required for this position?

The Barista is required to successfully complete the General Team Member Training Certification and the Barista Training Certification.

Is there an age requirement for applicants?

Yes, applicants must be 18 years of age or older.

What type of customer service experience is preferred for this Barista position?

Preferably, applicants should have prior customer service experience, though it is not mandatory.

How important is teamwork in this role?

Teamwork is essential, as the Barista is expected to support the Front of House team and maintain a positive and enthusiastic attitude while delivering exceptional guest services.

What are the physical demands of the Barista role?

The position requires continuous standing, walking frequently, and bending frequently, with some lifting of items up to 36-50 lbs.

How is the Barista expected to handle customer complaints?

The Barista should address customer complaints and report them to the Shift Leader or General Manager.

What is the company's stance on professional conduct?

The Barista is expected to maintain professional dress, speech, and behavior at all times while demonstrating a positive and helpful attitude.

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d'Lite Healthy On The Go

We provide a healthy alternative to 'fast food' without sacrificing taste or convenience for people on-the-go.

Travel & Leisure
Industry
1-10
Employees
2007
Founded Year

Mission & Purpose

d'Lite Healthy On The Go is an emerging quick-serve, health-conscious kitchen and coffee house brand, offering even more convenience with its drive-thru model. We provide a healthy alternative to ‘fast food’ without sacrificing taste or convenience for people on – the – go. We offer organic and all natural fresh ingredients, including locally grown produce when available. We choose to reduce impact on the environment by recycling and using earth friendly products. d'Lite has a cult-like following and truly delivers 'health fast-food'. d'Lite Healthy On The Go is currently seeking to award franchises to owner | operators in the Southwest market. Visit us online and complete an Online Inquiry Form to get started!