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BARISTA

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d'Lite Healthy On The Go

2mo ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Hospitality & Retail
  • Scottsdale

AI generated summary

  • You must be 18+, a high school grad, and dependable with customer service skills. A positive attitude, communication skills, math proficiency, and weekend availability are essential.
  • You will provide excellent customer service, prepare drinks to standard, maintain the barista station, educate customers, handle orders, manage cash, and uphold company policies with a positive attitude.

Requirements

  • 18+ years of age
  • High school graduate
  • Prefer prior customer service experience
  • Prefer prior Barista experience, it is not required
  • Dependable, honest, trustworthy, possesses integrity
  • Positive attitude and great personal drive
  • Courteous and enthusiastic
  • Willingness and ability to learn in a fast-paced sales environment
  • Exceptional communication skills
  • Exceptional guest services skills
  • Basic math and computer skills
  • Prefer proficiency on Aloha POS, it is not required
  • Prefer ability to handle multiple projects simultaneously and efficiently
  • Successful completion of Team Member Training Program
  • Successful completion of Barista Training Program
  • Ability to learn and maintain knowledge of company’s products and procedures
  • Availability to work on weekends
  • Reliable transportation

Responsibilities

  • Superior customer service through fast, efficient, accurate, and proper drink production all completed to company standards
  • Continuously test all drink products for taste, appearance, consistency to align with company drink standards
  • Clean and maintain the barista station on a regular basis, including proper timely maintenance on all machines and equipment
  • Superior knowledge of entire drink menu, ingredients, modifications, allergens, upcharge costs
  • Educates and informs customers about the differences among coffee beans and coffee drinks, and other drinks on the menu
  • Supports the Front of House team by ensuring that customers are professionally and enthusiastically greeted, guided through menu, and processed efficiently with a friendly, positive attitude aligning with company core values
  • Completes position Primary and Secondary Responsibilities as well as Daily Duties at a superior level
  • Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set positive examples for rest of team
  • At times, field inside, drive-thru, and phone orders
  • At times, operates a Point of Sale system [POS]
  • At times, performs work of other team members as needed
  • Proper cash handling procedures at all times
  • Addresses customer complaints and reports to SL and/or GM
  • Keeps company passwords and intellectual property confidential
  • Demonstrates a positive, helpful attitude as well as presenting professional conduct and appearance at all times
  • Use, implementation, and adherence to all company policies, procedures, systems and processes
  • Regular and predictable attendance: The scheduled working hours for this position range from Sunday – Saturday from 5:30am to 5:30pm and shifts range from 4 to 8 hours in length.

FAQs

What are the job responsibilities of a Barista?

The Barista is responsible for superior customer service, accurate drink production, maintaining the cleanliness of the barista station, educating customers about the menu, and assisting the Front of House team, among other duties.

What training is required for the Barista position?

The Barista must successfully complete the D’Lite Team Member Training Program and the Barista Training Program.

What are the required qualifications for this job?

Applicants must be at least 18 years old, a high school graduate, dependable, honest, and possess exceptional communication and guest service skills. Prior customer service or Barista experience is preferred but not required.

What is the work schedule like for a Barista?

The Barista position requires regular and predictable attendance, with scheduled working hours ranging from Sunday to Saturday, between 5:30 am and 5:30 pm, and shifts lasting from 4 to 8 hours.

What physical demands are associated with the Barista role?

The position involves continuous standing, frequent walking and bending, as well as the ability to lift and carry various weights, such as drink items and equipment.

Is experience with POS systems required?

Experience with POS systems, specifically Aloha POS, is preferred but not required.

What qualities are you looking for in a candidate?

We are looking for candidates who are positive, trustworthy, have a great personal drive, and a willingness to learn in a fast-paced environment.

Are weekends required for this position?

Yes, availability to work on weekends is required for the Barista position.

What should I do if I have a complaint from a customer?

Address the customer complaint calmly and professionally, and report it to your Shift Leader or General Manager.

What is the work environment like at D’Lite?

The work environment is rewarding, team-oriented, and focused on maintaining a friendly, safe, and clean dining atmosphere for both guests and staff.

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d'Lite Healthy On The Go

We provide a healthy alternative to 'fast food' without sacrificing taste or convenience for people on-the-go.

Travel & Leisure
Industry
1-10
Employees
2007
Founded Year

Mission & Purpose

d'Lite Healthy On The Go is an emerging quick-serve, health-conscious kitchen and coffee house brand, offering even more convenience with its drive-thru model. We provide a healthy alternative to ‘fast food’ without sacrificing taste or convenience for people on – the – go. We offer organic and all natural fresh ingredients, including locally grown produce when available. We choose to reduce impact on the environment by recycling and using earth friendly products. d'Lite has a cult-like following and truly delivers 'health fast-food'. d'Lite Healthy On The Go is currently seeking to award franchises to owner | operators in the Southwest market. Visit us online and complete an Online Inquiry Form to get started!