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d'Lite Healthy On The Go

1mo ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Hospitality & Retail
  • Scottsdale

AI generated summary

  • You must be 18+, a high school graduate, dependable, and have positive attitudes. Customer service and Barista experience preferred. Strong communication, math skills, and weekend availability needed.
  • You will provide excellent customer service, craft drinks to company standards, maintain the barista station, educate customers about the menu, handle cash, and support the team during busy periods.

Requirements

  • 18+ years of age
  • High school graduate
  • Prefer prior customer service experience
  • Prefer prior Barista experience, it is not required
  • Dependable, honest, trustworthy, possesses integrity
  • Positive attitude and great personal drive
  • Courteous and enthusiastic
  • Willingness and ability to learn in a fast-paced sales environment
  • Exceptional communication skills
  • Exceptional guest services skills
  • Basic math and computer skills
  • Prefer proficiency on Aloha POS, it is not required
  • Prefer ability to handle multiple projects simultaneously and efficiently
  • Successful completion of General Team Member Training Certification
  • Successful completion of Barista Training Certification
  • Ability to learn and maintain knowledge of company’s products and procedures
  • Availability to work on weekends
  • Reliable transportation

Responsibilities

  • Superior customer service through fast, efficient, accurate, and proper drink production all completed to company standards
  • Continuously test all drink products for taste, appearance, consistency to align with company drink standards
  • Clean and maintain the barista station on a regular basis, including proper timely maintenance on all machines and equipment
  • Superior knowledge of entire drink menu, ingredients, modifications, allergens, upcharge costs
  • Educates and informs customers about the differences among coffee beans and coffee drinks, and other drinks on the menu
  • Supports the Front of House team by ensuring that customers are professionally and enthusiastically greeted, guided through menu, and processed efficiently with a friendly, positive attitude aligning with company core values
  • Completes position Primary and Secondary Responsibilities as well as Daily Duties at a superior level
  • Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set positive examples for rest of team
  • At times, field inside, drive-thru, and phone orders
  • At times, operates a Point of Sale system [POS]
  • At times, performs work of other team members as needed
  • Proper cash handling procedures at all times
  • Addresses customer complaints and reports to SL and/or GM
  • Keeps company passwords and intellectual property confidential
  • Demonstrates a positive, helpful attitude as well as presenting professional conduct and appearance at all times
  • Use, implementation, and adherence to all company policies, procedures, systems and processes
  • Regular and predictable attendance: The scheduled working hours for this position range from Sunday – Saturday from 5:30am to 5:30pm and shifts range from 4 to 8 hours in length.

FAQs

What are the working hours for the Barista position?

The scheduled working hours for this position range from Sunday to Saturday, from 5:30 am to 5:30 pm, with shifts varying between 4 to 8 hours in length.

Is prior Barista experience required for this position?

Prior Barista experience is preferred but not required for this position.

What is the minimum age requirement to apply for the Barista position?

Applicants must be at least 18 years of age to apply for the Barista position.

What kind of training will I need to complete?

You will need to successfully complete the General Team Member Training Certification and the Barista Training Certification.

Is customer service experience necessary for this role?

While prior customer service experience is preferred, it is not strictly necessary for this role.

What skills are essential for the Barista position?

Essential skills include exceptional communication and guest service skills, a positive attitude, the ability to learn quickly in a fast-paced environment, and basic math and computer skills.

Will I be expected to handle cash and customer complaints?

Yes, you will be responsible for proper cash handling procedures and addressing customer complaints, which should be reported to the Shift Leader or General Manager.

What type of work environment can I expect?

You can expect a fast-paced and dynamic work environment where teamwork, high standards of customer service, and cleanliness are prioritized.

Is weekend availability required for this job?

Yes, you must be available to work on weekends as part of this position.

How should I maintain my appearance while working as a Barista?

You are expected to maintain professional dress, speech, and behavior at all times while on the job.

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d'Lite Healthy On The Go

We provide a healthy alternative to 'fast food' without sacrificing taste or convenience for people on-the-go.

Travel & Leisure
Industry
1-10
Employees
2007
Founded Year

Mission & Purpose

d'Lite Healthy On The Go is an emerging quick-serve, health-conscious kitchen and coffee house brand, offering even more convenience with its drive-thru model. We provide a healthy alternative to ‘fast food’ without sacrificing taste or convenience for people on – the – go. We offer organic and all natural fresh ingredients, including locally grown produce when available. We choose to reduce impact on the environment by recycling and using earth friendly products. d'Lite has a cult-like following and truly delivers 'health fast-food'. d'Lite Healthy On The Go is currently seeking to award franchises to owner | operators in the Southwest market. Visit us online and complete an Online Inquiry Form to get started!