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d'Lite Healthy On The Go

18d ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Hospitality & Retail
  • Scottsdale

AI generated summary

  • You must be 18+, a high school grad, dependable, have a positive attitude, and good communication skills. Prior experience is preferred. Must complete training, work weekends, and have reliable transport.
  • You will provide excellent customer service, prepare drinks to standards, maintain the barista station, educate customers, handle orders and cash, and ensure a positive team environment.

Requirements

  • 18+ years of age
  • High school graduate
  • Prefer prior customer service experience
  • Prefer prior Barista experience, it is not required
  • Dependable, honest, trustworthy, possesses integrity
  • Positive attitude and great personal drive
  • Courteous and enthusiastic
  • Willingness and ability to learn in a fast-paced sales environment
  • Exceptional communication skills
  • Exceptional guest services skills
  • Basic math and computer skills
  • Prefer proficiency on Aloha POS, it is not required
  • Prefer ability to handle multiple projects simultaneously and efficiently
  • Successful completion of General Team Member Training Certification
  • Successful completion of Barista Training Certification
  • Ability to learn and maintain knowledge of company’s products and procedures
  • Availability to work on weekends
  • Reliable transportation

Responsibilities

  • Superior customer service through fast, efficient, accurate, and proper drink production all completed to company standards
  • Continuously test all drink products for taste, appearance, consistency to align with company drink standards
  • Clean and maintain the barista station on a regular basis, including proper timely maintenance on all machines and equipment
  • Superior knowledge of entire drink menu, ingredients, modifications, allergens, upcharge costs
  • Educates and informs customers about the differences among coffee beans and coffee drinks, and other drinks on the menu
  • Supports the Front of House team by ensuring that customers are professionally and enthusiastically greeted, guided through menu, and processed efficiently with a friendly, positive attitude aligning with company core values
  • Completes position Primary and Secondary Responsibilities as well as Daily Duties at a superior level
  • Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set positive examples for rest of team
  • At times, field inside, drive-thru, and phone orders
  • At times, operates a Point of Sale system [POS]
  • At times, performs work of other team members as needed
  • Proper cash handling procedures at all times
  • Addresses customer complaints and reports to SL and/or GM
  • Keeps company passwords and intellectual property confidential
  • Demonstrates a positive, helpful attitude as well as presenting professional conduct and appearance at all times
  • Use, implementation, and adherence to all company policies, procedures, systems and processes
  • Regular and predictable attendance: The scheduled working hours for this position range from Sunday – Saturday from 5:30am to 5:30pm and shifts range from 4 to 8 hours in length

FAQs

What are the working hours for the Barista position?

The scheduled working hours for this position range from Sunday to Saturday, with shifts starting from 5:30 am to 5:30 pm. Shifts typically range from 4 to 8 hours in length.

What qualifications do I need to apply for the Barista position?

Applicants must be 18 years of age or older, have a high school diploma, and possess reliable transportation. Previous customer service experience is preferred, and prior Barista experience is a plus but not required.

Is training provided for new Baristas?

Yes, new Baristas are required to successfully complete the General Team Member Training Certification and the Barista Training Certification.

What is expected of a Barista in terms of customer service?

A Barista is expected to provide superior customer service by ensuring fast, efficient, accurate, and proper drink production, while also maintaining a friendly and positive attitude while engaging with customers.

Are there any physical demands associated with the Barista position?

Yes, the Barista position involves continuous standing, frequent walking, bending, and grasping. The job also requires lifting and carrying items ranging from 1-20 lbs frequently.

Is there an opportunity for growth within the company for Baristas?

Yes, the Barista position offers opportunities to thrive in a rewarding environment and grow with the company, especially as the business begins a period of exciting growth.

What should I expect in terms of company culture as a Barista?

As a Barista, you are expected to uphold the company's core values, demonstrate a positive attitude, and serve as a role model for a friendly, safe, and clean dining environment.

Are there any specific customer handling procedures I need to be aware of?

Yes, Baristas are expected to address customer complaints and report them to the Shift Leader or General Manager. Additionally, they must adhere to proper cash handling procedures at all times.

Do I need to be proficient in using a Point of Sale (POS) system?

While proficiency in Aloha POS is preferred, it is not required. Training will be provided.

Is weekend availability required for the Barista position?

Yes, applicants must be available to work on weekends as part of their schedule.

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d'Lite Healthy On The Go

We provide a healthy alternative to 'fast food' without sacrificing taste or convenience for people on-the-go.

Travel & Leisure
Industry
1-10
Employees
2007
Founded Year

Mission & Purpose

d'Lite Healthy On The Go is an emerging quick-serve, health-conscious kitchen and coffee house brand, offering even more convenience with its drive-thru model. We provide a healthy alternative to ‘fast food’ without sacrificing taste or convenience for people on – the – go. We offer organic and all natural fresh ingredients, including locally grown produce when available. We choose to reduce impact on the environment by recycling and using earth friendly products. d'Lite has a cult-like following and truly delivers 'health fast-food'. d'Lite Healthy On The Go is currently seeking to award franchises to owner | operators in the Southwest market. Visit us online and complete an Online Inquiry Form to get started!