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BARISTA

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d'Lite Healthy On The Go

2mo ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Hospitality & Retail
  • Scottsdale

AI generated summary

  • You must be 18+, high school grad, dependable, with good communication and guest service skills. Prior experience preferred. Weekend availability and reliable transport are essential.
  • You will provide excellent customer service, prepare drinks to company standards, maintain cleanliness, educate customers, handle transactions, and assist the team during busy times.

Requirements

  • 18+ years of age
  • High school graduate
  • Prefer prior customer service experience
  • Prefer prior Barista experience, it is not required
  • Dependable, honest, trustworthy, possesses integrity
  • Positive attitude and great personal drive
  • Courteous and enthusiastic
  • Willingness and ability to learn in a fast-paced sales environment
  • Exceptional communication skills
  • Exceptional guest services skills
  • Basic math and computer skills
  • Prefer proficiency on Aloha POS, it is not required
  • Prefer ability to handle multiple projects simultaneously and efficiently
  • Successful completion of General Team Member Training Certification
  • Successful completion of Barista Training Certification
  • Ability to learn and maintain knowledge of company’s products and procedures
  • Availability to work on weekends
  • Reliable transportation

Responsibilities

  • Superior customer service through fast, efficient, accurate, and proper drink production all completed to company standards
  • Continuously test all drink products for taste, appearance, consistency to align with company drink standards
  • Clean and maintain the barista station on a regular basis, including proper timely maintenance on all machines and equipment
  • Superior knowledge of entire drink menu, ingredients, modifications, allergens, upcharge costs
  • Educates and informs customers about the differences among coffee beans and coffee drinks, and other drinks on the menu
  • Supports the Front of House team by ensuring that customers are professionally and enthusiastically greeted, guided through menu, and processed efficiently with a friendly, positive attitude aligning with company core values
  • Completes position Primary and Secondary Responsibilities as well as Daily Duties at a superior level
  • Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set positive examples for rest of team
  • At times, field inside, drive-thru, and phone orders
  • At times, operates a Point of Sale system [POS]
  • At times, performs work of other team members as needed
  • Proper cash handling procedures at all times
  • Addresses customer complaints and reports to SL and/or GM
  • Keeps company passwords and intellectual property confidential
  • Demonstrates a positive, helpful attitude as well as presenting professional conduct and appearance at all times
  • Use, implementation, and adherence to all company policies, procedures, systems and processes
  • Regular and predictable attendance: The scheduled working hours for this position range from Sunday – Saturday from 5:30am to 5:30pm and shifts range from 4 to 8 hours in length.

FAQs

What are the working hours for the Barista position?

The scheduled working hours for this position range from Sunday to Saturday, from 5:30am to 5:30pm, with shifts varying from 4 to 8 hours in length.

What qualities are required for a Barista at our company?

A successful Barista should be dependable, honest, trustworthy, possess integrity, and demonstrate a positive attitude along with great personal drive, courtesy, and enthusiasm.

Is prior Barista experience necessary for this position?

No, prior Barista experience is preferred but not required for this position.

What kind of training will a new Barista undergo?

A new Barista is required to successfully complete the General Team Member Training Certification and the Barista Training Certification.

Do I need to be available to work on weekends?

Yes, availability to work on weekends is required for this position.

What is the minimum age requirement for the Barista position?

The minimum age requirement for this position is 18 years.

Is prior customer service experience recommended?

Yes, prior customer service experience is preferred for the Barista position.

What are the physical demands of the Barista role?

The physical demands include continuously standing, frequently walking, bending, reaching, and grasping, as well as occasionally lifting items weighing between 21-35 lbs.

Will I receive training on the Point of Sale (POS) system?

Yes, training on a Point of Sale system (POS) may be provided, and prior proficiency on systems such as Aloha is preferred but not required.

How do I handle customer complaints in this role?

As a Barista, you are expected to address customer complaints and report them to the Shift Leader (SL) or General Manager (GM) for further assistance.

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d'Lite Healthy On The Go

We provide a healthy alternative to 'fast food' without sacrificing taste or convenience for people on-the-go.

Travel & Leisure
Industry
1-10
Employees
2007
Founded Year

Mission & Purpose

d'Lite Healthy On The Go is an emerging quick-serve, health-conscious kitchen and coffee house brand, offering even more convenience with its drive-thru model. We provide a healthy alternative to ‘fast food’ without sacrificing taste or convenience for people on – the – go. We offer organic and all natural fresh ingredients, including locally grown produce when available. We choose to reduce impact on the environment by recycling and using earth friendly products. d'Lite has a cult-like following and truly delivers 'health fast-food'. d'Lite Healthy On The Go is currently seeking to award franchises to owner | operators in the Southwest market. Visit us online and complete an Online Inquiry Form to get started!