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Barista | Back Bay Boston

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Blank Street

2mo ago

  • Job
    Full-time
    Entry Level
  • Hospitality & Retail
  • Boston
  • Quick Apply

AI generated summary

  • You must have experience in customer service, be able to lift 25+ lbs and stand for long periods, have flexible availability including weekends, be authorized to work in the U.S., and possess strong communication and problem-solving skills.
  • You will provide exceptional customer service, prepare delicious drinks, follow food safety guidelines, manage inventory, maintain cleanliness standards, and participate in initiatives to drive business growth.

Requirements

  • Experience in the customer service or hospitality industry
  • 18+ years of age
  • Able to lift 25+ lbs, and to stand for long periods of time
  • Availability that meets the needs of our cafes
  • Part Time: 15-25 hours per week, 3 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday)
  • Full Time: 30-40 hours per week, 4-5 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday)
  • Weekend and holiday availability preferred
  • You must be authorized to work in the U.S.: upon acceptance of a job offer and completion of the Form I-9 with acceptable documents, Blank Street will provide the federal government with employees’ Form I-9 information to confirm authorization to work in the U.S. (a process known as ”E-Verify”).
  • Who you are:
  • A friendly and enthusiastic team player with a passion for excellent customer service; you’re always ready to make your customers’ day
  • A reliable employee who is able to effectively manage time and priorities, including during busy rush periods where a sense of urgency is necessary
  • Passionate about creating delicious coffee and other cafe beverages
  • A strong independent problem solver with proven multi-tasking and communication skills
  • Someone who is curious, adaptable and always willing to learn
  • Comfortable working in a team or independently
  • Comfortable with cash-handling and maintaining store safety
  • Open to working in the following neighborhoods: Williamsburg, Brooklyn Heights, Cobble Hill. DUMBO

Responsibilities

  • Delight our customers with consistent, welcoming and engaging customer service, taking the opportunity to turn every customer into a regular
  • Work within a world-class coffee program using the best coffee equipment (the eversys cameos and shotmasters) and product in the industry to prepare the tastiest drinks
  • Complete all training to ensures proper measures are in place to achieve the correct handling of food and beverage to retain its freshness and quality
  • Have systems in place to avoid wastage of product with both food and beverage, following and adjusting par levels where needed in line with business peaks and lows
  • Maintains NYC Department of Health and Mental Hygiene (DOH) standards at all times
  • Full and complete knowledge and adherence to all product, service and brand training playbooks
  • Participates in all initiatives with the Operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighborhood customer base

Application Process

  • Application Review
  • Hiring Manager In Person Interview
  • Offer

FAQs

What kind of qualities are important for a Barista at Blank Street?

Baristas at Blank Street should be good at working independently as well as in a team. They should be customer-centric, focused on providing excellent service experiences, and have a passion for serving a carefully curated menu with precision.

What skills and attributes should a successful Barista at Blank Street have?

Successful Baristas at Blank Street should have strong communication skills, be detail-oriented, and have a positive attitude. They should also have a passion for coffee and be able to work efficiently in a fast-paced environment.

How important is customer service in this role?

Customer service is extremely important in this role. Baristas at Blank Street must take pride in giving amazing service experiences and should strive to give customers exactly what they need, every day, in their way.

How should a Barista handle working independently and as part of a team?

A Barista at Blank Street should be able to work independently, while also thriving in a team environment. They should be able to collaborate with their team members to ensure that customers receive the best service possible while also being self-motivated when working alone.

Blank Street

Great coffee, for everyone

Retail & Consumer Goods
Industry
201-500
Employees
2020
Founded Year

Mission & Purpose

Founded in the summer of 2020, Blank Street was born from the idea that great coffee should not come at a premium. We’re investing in the right things — better coffee, great baristas, local vendors and better value for our neighbors.