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Barista - Breakfast

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Mandarin Oriental Hotel Group

22d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • Dubai

AI generated summary

  • You should have a high school diploma, 3 years as a Barista/Bartender in a luxury setting, strong English communication, organizational skills, and flexibility for various shifts.
  • You will prepare and serve beverages, handle customer interactions and complaints, maintain cleanliness, manage inventory, assist in menu creation, and ensure exceptional guest experiences.

Requirements

  • High School qualification or equivalent is preferred.
  • Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred.
  • 3 years’ experience as Barista/Bartender in a high-end bar with highest levels of service is preferred. Minimum 2 years’ experience working as bartender in a luxury hotel/resort.
  • Verbal and written communication skills in English.
  • Verbal and written communication skills in Arabic or other languages are preferred.
  • Familiar with restaurant point of sales and cashiering procedures is preferred.
  • Ability to prepare and suggest classic and innovative beverages.
  • Strong interpersonal and communication skills, with the ability to interact effectively with guests and colleagues.
  • Exceptional organizational skills and attention to detail, with the ability to multitask and prioritize in a fast-paced environment.
  • Physical capabilities to stand for a long period; Flexibility to work a variety of shifts, including evenings, weekends, and holidays as per business needs.

Responsibilities

  • Have a good understanding of the outlet’s concept and food and beverage offerings and be able to verbally explain those to the guests.
  • Knowledge of mixing and matching ingredients to offer an outstanding selection of creative non-alcoholic drinks, coffee, espresso, blended coffee, teas and be able to garnish all drinks as per the given standards and explain their characteristics.
  • If necessary be able to personally interact and recommend suitable drinks for guest.
  • Handle effectively any kind of customer complaints being verbal or written and report to managers without fail.
  • Set up daily bar counter and ensure that mis en place and any other required ingredients and equipment are prepared in order to work as efficient as possible.
  • Assure that all beverages, such as coffee, teas in good order to be served.
  • Assist the team to create new blended drinks for promotional activity and new menus.
  • Check the inventory daily before each shift to assure correct amounts are stocked up to avoid running out of stock during service periods.
  • Assure that correct date labelling is always in place for all related products.
  • Clean and sanitize the designated areas after each shift and when required.
  • Carry out periodic deep cleaning of all related areas including storage facilities and fridges.
  • If requested being able to carry out cashiering and daily cash and credit collections.
  • Any other reasonable tasks as assigned by the outlet manager including assisting other outlets.
  • Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs)
  • Create WOW moments to surprise and delight guests in the Restaurants
  • Report guest’s preference to superiors and act upon them whenever known.

FAQs

What are the main responsibilities of a Barista at Mandarin Oriental Downtown, Dubai?

The main responsibilities include preparing creative beverages, supporting servers, handling customer complaints, setting up the bar counter, checking inventory, cleaning designated areas, assisting in menu creation, and ensuring customer satisfaction in accordance with hospitality standards.

What qualifications are preferred for this Barista position?

A high school qualification or equivalent is preferred, along with a degree or Higher National Diploma in Hospitality/Hotel/Business Management. Additionally, 3 years of experience as a Barista/Bartender in a high-end bar is preferred.

What language skills are required for the Barista role?

Verbal and written communication skills in English are required. Skills in Arabic or other languages are preferred.

Is previous experience in a luxury hotel or resort required?

Yes, a minimum of 2 years’ experience working as a bartender in a luxury hotel or resort is preferred.

Are there physical requirements for this position?

Yes, candidates should have the physical capability to stand for long periods and the flexibility to work a variety of shifts, including evenings, weekends, and holidays as per business needs.

How does the company ensure guest satisfaction?

The company ensures guest satisfaction by adhering to the MOHG Legendary Quality Experiences (LQEs) and creating WOW moments to surprise and delight guests in the Restaurants.

Will I have the opportunity to take part in menu creation?

Yes, you will assist the team in creating new blended drinks for promotional activities and new menus.

What is the barista expected to do with inventory?

The barista is expected to check the inventory daily before each shift to ensure correct stock levels and to assure proper date labeling for all related products.

How should the barista handle customer complaints?

The barista should handle customer complaints effectively, whether verbal or written, and report them to managers without fail.

Is knowledge of point of sales and cashiering procedures necessary?

Familiarity with restaurant point of sales and cashiering procedures is preferred for this position.

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Mandarin Oriental Hotel Group

Travel & Leisure
Industry
10,001+
Employees
1963
Founded Year

Mission & Purpose

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 36 hotels and 7 residences in 23 countries and territories, with each property reflecting the Group’s oriental heritage and unique sense of place. Mandarin Oriental has a strong pipeline of hotels and residences under development, and is a member of the Jardine Matheson Group. Mandarin Oriental’s aim is to be recognized widely as the best global luxury hotel group, providing 21st century luxury with oriental charm in each of its hotels. This will be achieved by investing in the Group’s exceptional facilities and its people, while maximizing profitability and long-term shareholder value. The Group regularly receives recognition and awards for outstanding service and quality management. The strategy of the Group is to open the hotels currently under development, while continuing to seek further selective opportunities for expansion around the world. The parent company, Mandarin Oriental International Limited, is incorporated in Bermuda and has a premium listing on the London Stock Exchange, with secondary listings in Bermuda and Singapore. Mandarin Oriental Hotel Group International Limited, which operates from Hong Kong, manages the activities of the Group’s hotels. Mandarin Oriental is a member of the Jardine Matheson Group.