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Beauty Brand Ambassador (10 Hours)

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LOOKFANTASTIC.COM

2mo ago

  • Job
    Part-time
    Entry Level
  • Hospitality & Retail
  • Manchester

AI generated summary

  • You must have beauty retail experience, strong passion for beauty and customer service, 'always on' approach, strong beauty knowledge and makeup skills, strong communication skills, and full availability including weekends and bank holidays.
  • You will provide exceptional customer service, drive sales, and maintain operational excellence in a beauty brand ambassador role at LookFantastic.

Requirements

  • Beauty retail experience preferred but not essential
  • Strong passion for beauty and customer service essential
  • An ‘always on’ approach when at work.
  • Strong beauty knowledge and makeup application to self and others.
  • Strong communication skills
  • Full availability including weekends and bank holidays is imperative

Responsibilities

  • Service:
  • Provides world class level of customer service and product knowledge to all customers at all times.
  • Build customer relationships using CRM to ensure all customers receive a tailored shopping experience.
  • Create a warm and welcome environment for all customers with a seamless customer journey from the initial welcome to the end of the transaction.
  • Resolve customer queries in a timely and professional manner and ensure customer satisfaction is always at the top of your priority list
  • Support and be involved in events internally and externally.
  • Sales:
  • Achieve personal set goals and KPI’s
  • Drive sales through the seamless customer journey and experience and deliver personal targets and KPI goals.
  • Drive service, sales, loyalty and appointments with customers.
  • Operational Excellence:
  • Always a positive, professional and dynamic team member.
  • Ensure perfect store standards including top hygiene standards in all areas.
  • Assist in the update and maintain VM of all brands

FAQs

What is the primary responsibility of a Beauty Brand Ambassador?

The primary responsibility of a Beauty Brand Ambassador is to provide world-class customer service to every customer, tailoring each consultation to their needs and going above and beyond to ensure an enjoyable and natural service.

How important is customer experience in the role of a Beauty Brand Ambassador?

Customer experience is extremely important in the role of a Beauty Brand Ambassador. It is essential to keep exceptional customer service at the forefront of everything and provide a personalized and enjoyable experience for every customer.

What qualities are important for a successful Beauty Brand Ambassador?

Important qualities for a successful Beauty Brand Ambassador include excellent customer service skills, the ability to tailor consultations to individual customers, a natural and enjoyable service approach, and a willingness to go above and beyond for customers.

How many hours per week does a Beauty Brand Ambassador typically work?

A Beauty Brand Ambassador typically works 10 hours per week in this role.

What are some examples of going above and beyond for customers as a Beauty Brand Ambassador?

Examples of going above and beyond for customers as a Beauty Brand Ambassador may include providing personalized recommendations, offering samples or demonstrations, and ensuring each customer has a positive and memorable experience.