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Beauty Brand Ambassador (20 Hours)

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LOOKFANTASTIC.COM

2mo ago

  • Job
    Part-time
    Entry Level
  • Hospitality & Retail
  • Manchester

AI generated summary

  • You must have a strong passion for beauty, excellent customer service skills, beauty retail experience (preferred but not essential), strong communication skills, makeup application knowledge, and full availability including weekends and bank holidays.
  • You will deliver exceptional customer service, drive sales, and maintain operational excellence in a beauty retail setting. Achieve personal KPI goals and build customer relationships to provide a tailored shopping experience. Keep store standards high and assist with brand updates.

Requirements

  • Beauty retail experience preferred but not essential
  • Strong passion for beauty and customer service essential
  • An ‘always on’ approach when at work.
  • Strong beauty knowledge and makeup application to self and others.
  • Strong communication skills
  • Full availability including weekends and bank holidays is imperative

Responsibilities

  • Service:
  • Provides world class level of customer service and product knowledge to all customers at all times.
  • Build customer relationships using CRM to ensure all customers receive a tailored shopping experience.
  • Create a warm and welcome environment for all customers with a seamless customer journey from the initial welcome to the end of the transaction.
  • Resolve customer queries in a timely and professional manner and ensure customer satisfaction is always at the top of your priority list
  • Support and be involved in events internally and externally.
  • Sales:
  • Achieve personal set goals and KPI’s
  • Drive sales through the seamless customer journey and experience and deliver personal targets and KPI goals.
  • Drive service, sales, loyalty and appointments with customers.
  • Operational Excellence:
  • Always a positive, professional and dynamic team member.
  • Ensure perfect store standards including top hygiene standards in all areas.
  • Assist in the update and maintain VM of all brands

FAQs

What is the main focus of a Beauty Brand Ambassador's role?

The main focus of a Beauty Brand Ambassador's role is to provide exceptional customer service and tailor each consultation to meet the customer's needs.

How important is customer experience in this role?

Customer experience is extremely important in this role, and Beauty Brand Ambassadors are expected to provide a world-class experience for every customer.

What are some of the responsibilities of a Beauty Brand Ambassador?

Some responsibilities of a Beauty Brand Ambassador include providing natural and enjoyable service, going above and beyond for customers, and ensuring exceptional customer experience at all times.