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Bell Captain

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Marriott International

Dec 14

Applications are closed

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • Dubai

Requirements

  • Education: High School diploma or G.E.D. equivalent.
  • Related Work Experience: At least 1 year of related work experience.
  • Supervisory Experience: Less than 1 year supervisory experience.
  • License or Certification: None

Responsibilities

  • Greet guests and inform them of property amenities, services, and hours of operation, and local areas of interest and activities. Open doors and assist guests/visitors entering and leaving property. Assist with luggage storage and retrieval. Transport guest luggage to and from guest rooms and/or designated bell area. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxi cab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed. Dispatch bell staff or valet staff as needed. Communicate parking procedures to guests/visitors. Follow up with guests to ensure their requests or problems have been met to their satisfaction.
  • Serve as a departmental role model, and assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees. Develop and maintain positive working relationships with others. Follow all company policies and procedures; and report accidents, injuries, and unsafe work conditions to manager. Maintain awareness of undesirable persons on property premises. Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information. Welcome and acknowledge all guests, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

FAQs

What is the job title for this position?

The job title is Bell Captain.

Where is the job located?

The job is located at W Dubai - The Palm, West Crescent, Dubai, United Arab Emirates.

What are the working hours for this position?

The position is full-time, but specific working hours may vary.

Is this a management position?

No, this position is classified as non-management.

What are the primary responsibilities of a Bell Captain?

The primary responsibilities include greeting guests, assisting with luggage, arranging transportation, and ensuring guest satisfaction.

Is there a specific educational requirement for this position?

Yes, a high school diploma or G.E.D. equivalent is preferred.

How much related work experience is required for the Bell Captain role?

At least 1 year of related work experience is required.

Is supervisory experience necessary for this job?

Less than 1 year of supervisory experience is preferred but not mandatory.

Is there a need for any special licenses or certifications?

No specific licenses or certifications are required for this position.

What is the company policy regarding diversity and inclusion?

Marriott International is an equal opportunity employer committed to non-discrimination on any protected basis and promotes a diverse workforce.

What is the mission of W Hotels?

The mission of W Hotels is to ignite curiosity and expand worlds while providing exceptional experiences for their guests.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.

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