Logo of Huzzle
  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • Dubai

AI generated summary

  • You must be a Russian speaker with experience in luxury hotels or a graduate from a recognized hospitality school.
  • You will assist guests with luggage, deliver items promptly, maintain cleanliness, provide information on hotel services, and ensure guest satisfaction throughout their stay.

Requirements

  • An ideal candidate must be a Russian Speaking individual who has experience in luxury hotel or who is a graduate from well recognized hospitality school.

Responsibilities

  • Act as a hotel “ambassador” at all times.
  • Deliver luggage to the guest room within 7 minutes.
  • Ability to exert physical effort in placing, removing and transporting guest luggage.
  • Deliver messages, packages and facsimiles within 7 minutes of receipt.
  • Deliver newspapers to all guest rooms.
  • Remove luggage from guest rooms upon check out.
  • Answer department telephone within 4 rings, using correct salutations and telephone etiquette.
  • Deliver items to guestrooms promptly to include: Messages, Mail & Faxes, Packages, Flowers, Sundry items requested by guests, and Gift items & Amenities.
  • Polish brass luggage carts and maintain cleanliness of carts.
  • Ability to perform job functions with minimal supervision.
  • Ability to work cohesively with other departments and colleagues as part of a team.
  • Ability to be flexible as the job changes.
  • Obtain department keys and radio / phone; ensure security of such.
  • Be familiar with the entire room product including IT&T equipment.
  • Be familiar with all hotel services including spa and dining.
  • Initiate contact with guests entering the hotel.
  • Approach guests needing assistance.
  • Ability to ensure security of guestroom access.
  • Ability to understand guest inquiries and provide responses.
  • Ability to focus attention on guest needs, remaining calm and courteous.
  • Actively listen and communicate specific guest requests accurately to the Concierge, Reception and Telecommunications colleagues to ensure complete follow up.
  • Ability to promote positive relations with all individuals who approach the Bell Stand and by telephone.
  • Assist Door Person with unloading and loading of vehicles.
  • Collect and record guest preferences.
  • Follow requirements in terms of logbooks, control sheets, etc.
  • Other duties as deemed appropriate by the Chief Concierge and Assistant Chief Concierge.
  • Ability to work flexible hours, including weekends, holidays and evenings.
  • Provide guestroom and hotel tours.
  • Assist Concierge Colleagues with guest requests and services, including retrieval of theatre tickets, flowers and other items as requested.
  • Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.
  • Follow all the FLHSS&E requirements and procedures.

FAQs

Is the position of Bellman suitable for non-Russian speakers?

No, this position requires a Russian-speaking individual.

What kind of experience is preferred for the Bellman position?

Candidates with experience in luxury hotels or those who are graduates from a well-recognized hospitality school are preferred.

What are the primary responsibilities of a Bellman?

The Bellman is responsible for ensuring guest satisfaction through a delightful arrival and departure experience, including handling luggage, delivering messages and items, and assisting guests with requests.

Is physical exertion required for the Bellman role?

Yes, the role requires physical effort in placing, removing, and transporting guest luggage.

How quickly should luggage be delivered to guest rooms?

Luggage should be delivered to guest rooms within 7 minutes.

Are there any requirements for telephone etiquette in this role?

Yes, the Bellman must answer department telephone calls within 4 rings using correct salutations and telephone etiquette.

Will the Bellman need to collaborate with other departments?

Yes, the Bellman must work cohesively with other departments and colleagues as part of a team.

What should a Bellman do if a guest approaches needing assistance?

The Bellman should approach the guest offering assistance and actively listen to their needs.

Is knowledge of hotel services required for this position?

Yes, the Bellman should be familiar with all hotel services including spa and dining.

Are flexible working hours expected in this role?

Yes, the Bellman position requires the ability to work flexible hours, including weekends, holidays, and evenings.

What is the significance of the MOHG Legendary Quality Experiences (LQEs)?

The Bellman must ensure customer satisfaction from arrival to departure in accordance with the MOHG Legendary Quality Experiences and respective service standards.

What role does the Bellman play in guest tours?

The Bellman is responsible for providing guest room and hotel tours as part of their duties.

Travel & Leisure
Industry
10,001+
Employees
1963
Founded Year

Mission & Purpose

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 36 hotels and 7 residences in 23 countries and territories, with each property reflecting the Group’s oriental heritage and unique sense of place. Mandarin Oriental has a strong pipeline of hotels and residences under development, and is a member of the Jardine Matheson Group. Mandarin Oriental’s aim is to be recognized widely as the best global luxury hotel group, providing 21st century luxury with oriental charm in each of its hotels. This will be achieved by investing in the Group’s exceptional facilities and its people, while maximizing profitability and long-term shareholder value. The Group regularly receives recognition and awards for outstanding service and quality management. The strategy of the Group is to open the hotels currently under development, while continuing to seek further selective opportunities for expansion around the world. The parent company, Mandarin Oriental International Limited, is incorporated in Bermuda and has a premium listing on the London Stock Exchange, with secondary listings in Bermuda and Singapore. Mandarin Oriental Hotel Group International Limited, which operates from Hong Kong, manages the activities of the Group’s hotels. Mandarin Oriental is a member of the Jardine Matheson Group.