FAQs
Is the position of Bellman suitable for non-Russian speakers?
No, this position requires a Russian-speaking individual.
What kind of experience is preferred for the Bellman position?
Candidates with experience in luxury hotels or those who are graduates from a well-recognized hospitality school are preferred.
What are the primary responsibilities of a Bellman?
The Bellman is responsible for ensuring guest satisfaction through a delightful arrival and departure experience, including handling luggage, delivering messages and items, and assisting guests with requests.
Is physical exertion required for the Bellman role?
Yes, the role requires physical effort in placing, removing, and transporting guest luggage.
How quickly should luggage be delivered to guest rooms?
Luggage should be delivered to guest rooms within 7 minutes.
Are there any requirements for telephone etiquette in this role?
Yes, the Bellman must answer department telephone calls within 4 rings using correct salutations and telephone etiquette.
Will the Bellman need to collaborate with other departments?
Yes, the Bellman must work cohesively with other departments and colleagues as part of a team.
What should a Bellman do if a guest approaches needing assistance?
The Bellman should approach the guest offering assistance and actively listen to their needs.
Is knowledge of hotel services required for this position?
Yes, the Bellman should be familiar with all hotel services including spa and dining.
Are flexible working hours expected in this role?
Yes, the Bellman position requires the ability to work flexible hours, including weekends, holidays, and evenings.
What is the significance of the MOHG Legendary Quality Experiences (LQEs)?
The Bellman must ensure customer satisfaction from arrival to departure in accordance with the MOHG Legendary Quality Experiences and respective service standards.
What role does the Bellman play in guest tours?
The Bellman is responsible for providing guest room and hotel tours as part of their duties.